
An experienced professional with a degree in computer science and experience in IT services as a Scrum Master. I have a total of 8+ years of experience, with a keen ability to understand and build complex systems, and I focus relentlessly on removing impediments from teams and delivering customer-centric products and features. Led multiple teams of 05–08 people across technology, business, and design departments. I have worked with stakeholders in Europe and America.
Implemented continuous improvement initiatives, securing 95% stakeholder satisfaction rate.
Organized Agile practices that increased overall productivity and team satisfaction by an average of 8%.
Reduced task cycle time by 15% through Kanban workflow optimization.
Facilitated collaboration among three teams to expedite problem-solving processes.
Trained ten new members on SAFe principles to enhance readiness for PI objectives.
Coordinated Agile ceremonies to improve efficiency and reduce sprint cycle times by 15%.
Managed project risks effectively with contingency plans, enhancing overall success rate by 15%.
Led JIRA implementation, cutting down ticket management time by three days.
Automated test scripts developed using Selenium WebDriver, cutting manual testing time by 50%.
Enhanced automation framework, leading to a 40% boost in overall test coverage.
Performed regression testing and defect tracking, contributing to a 25% increase in product stability.
Conducted thorough code reviews, achieving a 25% decrease in code defects while improving reliability.
Optimized system performance through effective coding practices, decreasing downtime by 15%.
Participated in requirement gathering and ensured proper implementation within code.
Formulated test cases and scenarios with a focus on automation feasibility for efficiency.
Established a library of reusable components for rapid development of automation solutions.
Acted as subject matter expert, boosting team effectiveness and knowledge sharing.
Participated in audit team for Amazon.com, targeting fraud prevention and service excellence.
Gathered customer feedback, pinpointing critical areas for service process enhancement.
Developed knowledge base articles, allowing customers to utilize self-service features effectively.
Evaluated documentation quality and addressed incident mis-assignment with immediate associate feedback.
Managed publication of support documentation to streamline information requests and lead training initiatives.
Agile and Scrum
Team management
Risk management
Leadership
Programming languages: Core Java, C
Automation tools: Selenium WebDriver, Lean FT, Databases: MySQL, Oracle, and CyberArk
Bug tracking tools: HP ALM, JIRA
Collaboration and knowledge management platform: Confluence
Other tools include Microsoft Dynamics, Power BI for reporting, and Control M for job runs