Anshu Pandey
Assistant Manager - Customer Service
New Delhi
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Assistant Manager
SpiceJet Airline
New Delhi
06.2014 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
Education
MBA - Information Technology
Symbiosis International University
Pune 08.2022 - Current
Skills
Operations management
Customer Service
Microsoft Skills
Presentation
Analytical Skills
Communication
Training
Team Meeting
Team Leadership
SLA Management
Hiring Skills
Travelling, Music, Sport
.
Timeline
MBA - Information Technology
Symbiosis International University
08.2022 - Current
Assistant Manager
SpiceJet Airline
06.2014 - Current