Anshu Priya
New Delhi
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Branch Operation Head
Axis Bank Ltd
03.2020 - Current
- Leading branch operations team in delivering day to day services to customers
- Ensure compliance with all applicable Banking regulations and implementation
- Ensure attainment of sales goals are achieved for Branch (including individual targets of team members) through client outreach, stakeholder connects etc
- Develop strategies and maintain effective customer service programs and achieve all customer expectation
- Ideate and resolve service & business requirements issues for clients
- Manage end to end Audit (Internal / External)
- Providing RBI and Bank circular updates to branch team for efficient management of banking services
- Ensure zero client escalations for the branch and team (manage exceptional cases)
- Develop reports and publish to zonal leadership as an update to branch upkeep, sales target progress, BOHI (Branch operational health index) etc
- Manage performance cycle of designated team
- Mentor team members on various aspects of Banking compliance, services, query resolution, escalation management
- Conduct knowledge sharing sessions
- Conduct internal branch compliance audit
- Participate in Governance meetings and represent branch in terms of performance, future roadmap etc
Client Engagement Manager
IndusInd Bank Ltd.
06.2016 - 03.2020
- Managing a sizeable Portfolio of Exclusive clients
- Managing Clients as single point of contact representing Bank for all products and services
- Sales management of different Banking products
- Leads generation - Ensuring sales target achieved
- Handle customer enquiries, determine customer needs and provide solutions
Service Delivery Manager
IndusInd Bank Ltd.
06.2016 - 03.2020
- AOF Checking and Processing
- Handling deceased cases
- Checking and processing customer instructions like address change, debit card, IPIN, cheque book request, PAN Card Update, account closure etc
- Engage walk in customers and resolve issues pertaining to Operations
- Handling locker allotment and operations
- Issuance and monitoring of Instant TATKAL kits in the branch
- Executing responsibility for smooth functioning of Operations in the branch
- Generate leads to cross sell Banking products
Deputy Manager – Retail Branch Banking
HDFC Bank Ltd.
04.2008 - 01.2013
- Backup Teller authoriser
- Checking and processing customer instructions like address change, debit card, IPIN, cheque book request, PAN Card Updating etc
- Handling locker allotment and operations
- Checking and Processing account closure
- Issuance and monitoring of Instant TATKAL kits in the branch
- Calling to new customer (CH 126 calling)
- Act as a custodian of deliverables like cheque book, debit card, IPIN, TIN
- Executing responsibility for smooth functioning of Operations in the branch
- Implementation and sustenance of 5-S in branch
- Executing efforts towards upkeep of branch and adherence to service quality audits
- Mentoring New Joiner in all the activities to help them learn operational functions of Bank Support team in preparation of audit related deliverables
- Generating leads for all products and cross selling to walk-in as well as referrals from walk in customers according to their eligibility and various criteria’s
- Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business
- Member of Project team (functional/ SME) developing digital platform for ease of banking
- Process non-cash transactions like- Fund Transfer, issuance of demand draft and Manager’s cheque, salary upload, NEFT, RTGS
- Ensuring error free and quick cash transactions (cash receipts, cash payments)
- Monitoring of dummy accounts and suspense accounts
- Performing foreign cash deposit and payments according to the prevailing rates
- Recording and monitoring of all transactions above 99999/- as well as maintaining proper documentation for same
- Handling FOREX operations viz
- Foreign remittances and credit requirements
- Input Foreign cheques / traveller’s cheques
- Ensure compliance with all regulatory and statutory requirements as relevant for various product and services from a branch perspective including latest circulars & notifications
- Executing efforts towards the upkeep of branch and adherence to service quality audits
Skills
- Operational management & monitoring
- Performance management
- High-pressure environments
- Maintaining compliance- Legal and regulatory
- Team leadership
- Performance evaluations
- Stakeholder/ client management
Accomplishments
- MDRT qualified- FY 24/25
- Top performer in NTB (New to Bank) – FY- 2016, 2018, 2022
- Top performer revenue generation– Credit / Debit Card sales FY- 2016, 2018, 2019
Academic Credentials
- PGDBM (Finance)
- AMFI & IRDA certified
- NISM certified
Personal Information
Marital Status: Married
DOB- 15, Oct 1980
Timeline
Branch Operation Head
Axis Bank Ltd
03.2020 - Current
Client Engagement Manager
IndusInd Bank Ltd.
06.2016 - 03.2020
Service Delivery Manager
IndusInd Bank Ltd.
06.2016 - 03.2020
Deputy Manager – Retail Branch Banking
HDFC Bank Ltd.
04.2008 - 01.2013
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