ANSHU SONI
NEW DELHI
Summary
Detail-oriented Housekeeping Attendant with experience in maintaining high cleanliness standards, efficient time management, and delivering excellent guest service in a 5-star hotel environment. Skilled in handling guest requests, following SOPs,and ensuring LQA standards to enhance overall guest satisfaction.
Overview
3
3
years of professional experience
Work History
Guest service associate - Housekeeping
TRIDENT GURGAON
07.2025 - Current
- Maintained guest rooms as per LQA standards, ensuring high levels of cleanliness and presentation.
- Handled guest requests promptly to enhance guest satisfaction and service experience.
- Reported maintenance issues proactively for quick resolution.
- Followed safety and hygiene SOPs consistently in daily operations.
Intern
Crowne plaza today gurgaon
07.2023 - 01.2024
- Rotated across 5 hotel departments and gained hands-on operational experience.
- Assisted with guest service, housekeeping and daily hotel operations.
- Followed SOPs, hygiene and safety standards.
- Supported HR activities and departmental coordination.
Education
BHMCT -
Banarsidas Chandiwala Institute of Hotel Management & Catering Technology
New DelhiSkills
- Room Cleaning & LQA Standards
- Guest Service & Complaint Handling
- Time Management & Efficiency
- SOP & Safety Compliance
- Team Coordination & Communication
- Cleaning & Hygiene Standards
Accomplishments
- Recognized with a Kudos Card for exceptional performance,attention to detail, and guest satisfaction
- OCLD semifinalist| The Oberoi group
Language
- English
- Hindi
Timeline
Guest service associate - Housekeeping
TRIDENT GURGAON
07.2025 - Current
Intern
Crowne plaza today gurgaon
07.2023 - 01.2024
BHMCT -
Banarsidas Chandiwala Institute of Hotel Management & Catering Technology