Summary
Overview
Work History
Education
Skills
Timeline
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ANSHUKA CHABUKSWAR

CUSTOMER SERVICE EXECUTIVE
Mumbai

Summary

Enthusiastic and highly dedicated Customer Service Executive with over 2 years of proven experience in the banking sector. Skilled in managing high-volume customer interactions, resolving queries efficiently, and building long-lasting client relationships. Adept at handling pressure while maintaining a positive attitude and professional demeanor. Seeking an opportunity to utilize my communication strengths and service-oriented mindset to enhance customer satisfaction and contribute to organizational success. Driven customers support with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Customer Service Executive

State Bank of India (SBI)
12.2021 - 08.2024
  • Handled day-to-day customer service operations for banking clients across diverse demographics.
  • Resolved customer queries with efficiency and empathy, ensuring satisfaction and trust.
  • Demonstrated strong communication and convincing power, assisting in up-selling and cross-selling services.
  • Maintained detailed records and follow-ups using internal CRM tools, improving service delivery timelines.
  • Recognized for excellent relationship management and problem-solving capabilities.

Education

B.Com - Commerce

Guru Nanak College of Education and Research
Mumbai

12th Grade - English Medium

Maharashtra State Board

Skills

Customer Service & Support

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Timeline

Customer Service Executive

State Bank of India (SBI)
12.2021 - 08.2024

B.Com - Commerce

Guru Nanak College of Education and Research

12th Grade - English Medium

Maharashtra State Board
ANSHUKA CHABUKSWARCUSTOMER SERVICE EXECUTIVE