Summary
Overview
Work History
Education
Certification
Personal Information
Timeline
Generic

Anshul Agarwal

Noida

Summary

Creative & results-driven professional, offering 16+ years of rich experience in Infrastructure Support & Architecture, Automation, Transitions, IT Operations & Service Delivery Management and Project & Strategic Management. Building Transition & Transformation plan and helping teams in executing tasks as per the agreed timelines with client along with tracking and monitoring of end-to-end transition. Proven track record of establishing cordial relationships with stakeholders, technical teams & vendors for successfully executing projects. Worked as People manager and managed day to day operations for remotes teams as well as physically located teams. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager - Infra Operations

SLK Software
Bengaluru
02.2023 - Current
  • Experience in spearheading numerous EUC customers and ensuring delivery of Services with customer satisfaction and with meeting/Exceeding Service levels.
  • Understand business customer objectives and align the team and effort to achieve the same.
  • Ability to organize, delegate, and leverage resources to accomplish objectives like tickets backlog reduction,
  • Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
  • Discuss with business customer or client to define clear scope, requirements and deliverables. Identify & build the team to achieve the outcome.
  • A keen planner, strategist & implementer with demonstrated abilities in EUC Technologies operations , running shared delivery organization ,streamlining business operations.
  • Coordinate and interact with other EUC Service towers & Non EUC delivery team to achieve over all delivery objectives.
  • Identify the service improvement opportunities along with cost optimization and improvement in resource productivity
  • Strengthening People capabilities across all levels under EUC Technologies & build team toward latest technologies by up-skilling & cross skilling.
  • Responsible to meet contractual obligations and client expectations, Responsible to meet overall customer satisfaction metrics.
  • Resource management, Employee retention, motivation and training.
  • Participating in Daily, Weekly, & Monthly discussions with customer and giving them overall health of project and various initiatives which are being driven by all towers.
  • Automation & Innovation focus to Enhance operational efficiencies.
  • Identify and publish potential risks and roadblocks if any during the engagement and find out a mitigation plan to address them timely.

Transition Manager/Technical Architect

HCL Technologies
08.2017 - 02.2023
  • Solution Designing - Participate during Presales putting up best suited technologies for customer to make a tailor fit solution for overall solution for customer
  • Responsible for suggesting the support locations and benefits coming up with those locations for customer
  • Understand the environment and technology of customer and match them with HCL available solutions for risk free migration
  • Put sizing in place and forecast for next three years of sizing keeping budgeting and cost reduction in mind
  • Drafting Transition Plan - Preparing transition plan for customer for smooth migration of knowledge and processes from customer itself or incumbent
  • Putting up a detailed phase vise plan for transition with milestones and target dates to make sure all the aspects are covered from knowledge & processes point of view
  • Executing overall transition and governance of program - Putting up key resources for specific roles and responsibilities so that everyone is aligned with what they must do in each phase of the transition and putting strong governance so that every milestone is achieved and overall success of transition
  • Handover to Delivery - Once transition completes all its phases from initiation, Knowledge Absorption, Replication, Parallel Run & Go live, handing over to delivery with findings from transition phase and making sure delivery understands that and it is smooth journey ahead
  • Closure of Transition - Post delivering the project assisting the delivery team in hyper care for some time so that even if anything is untouched during transition, we cover that and make sure it goes error free and customer does not realize any change in ways of working from HCL.

Regional Service Manager for APAC Region

HCL Technologies
12.2013 - 07.2017
  • Responsible for complete IT Operations for more than 36 sites located in APAC region countries including India, China, Australia, Singapore, HongKong & Thailand
  • Responsible for ensuring SLA delivered by Vendors (Infrastructure management / Server / Networking)
  • Interfacing clients' technology and management teams for operations and sla management
  • Ensure Service continuity and Availability for uninterrupted services at site and client's environment
  • Effective Co-Ordination of site visits where it is scheduled visits or on demand visits
  • Giving training to techs for site familiarization and environment understanding and handshake with site owner for amiable onboarding
  • Making sure engineer is aware of floor plan and is aware of all the routine activities
  • Keeps a close check on inventory of the site and publishes on regular interval to mitigate the risk of mismatch in count of devices
  • Conduct Mid-term and annual appraisal for the team Members so that team is progressing in correct direction
  • Co-Ordinating with Site Manager's the annual activity of EOL devices and Asset Validation
  • Maintenance of Tech Bars and IT Vending Machines and keeping a close watch on inventories.

Data Center Operations Manager

IBM GPS
02.2007 - 12.2013
  • Managed a team of 13 engineers monitoring the performance of servers
  • Coordination with various teams at multiple locations
  • Coordinate IT activities
  • Managing Critical Incident management calls and preparing RCA and publishing same to client
  • Monitoring the performance of servers and deployed applications onto them
  • Making sure all other relevant teams are available to provide support at the time outage
  • Making sure the critical business applications get special attention on their performances
  • Taking L1 level work from technical tracks so that engineers can also explore their keen interest for career growth quickly.

Education

B.COM -

Harsahay Jagdamba Sahay PG College Kanpur University

Senior Secondary (12th) -

Secondary (10th) -

Certification

  • ITIL V3 Foundation
  • IT Service Operations Certified
  • SCRUM Master Certified

Personal Information

  • Date of Birth: 04/28/1986
  • Marital Status: Married

Timeline

Senior Manager - Infra Operations

SLK Software
02.2023 - Current

Transition Manager/Technical Architect

HCL Technologies
08.2017 - 02.2023

Regional Service Manager for APAC Region

HCL Technologies
12.2013 - 07.2017

Data Center Operations Manager

IBM GPS
02.2007 - 12.2013

B.COM -

Harsahay Jagdamba Sahay PG College Kanpur University

Senior Secondary (12th) -

Secondary (10th) -

  • ITIL V3 Foundation
  • IT Service Operations Certified
  • SCRUM Master Certified

Similar Profiles

CREATE PROFILE
Anshul Agarwal