Anshul Ahuja
Gurgaon
Summary
Highly motivated and results-driven Analyst with 6.5 years of experience. Proven track record of elevating comprehension of reports and presentations for professionals across diverse industries. Skilled in leveraging data analysis techniques to extract valuable insights and drive informed decision-making. A collaborative team player committed to delivering exceptional results and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Operations Analyst at Central Product Group (CPG)
Moody's Analytics
Gurugram
11.2023 - Current
- Working for successful survey execution through Qualtrics or other tool(as applicable), which includes : - Ensure proper documentation at each step.
- Responsible for successful survey testing during pre-defined timeline. - Validate survey setup in assigned tool (Qualtrics) as per the instructions from the management.
- Working on VoC Server data alignment which includes support schema creation and managing the data and ad-hoc requests.
- Analyzes the WASTE and NVA in current process. (document findings) and Create actionable suggestion for Change Management & Process Improvement.
Assistant Manager In Group Operations
Allianz Partners
12.2021 - 10.2023
- Performed comprehensive analysis of BUs across multiple global locations, evaluating performance data based on diverse operational and customer satisfaction KPIs, including Net Promoter Score (NPS) and Voice of the Customer (VOC)
- Led and executed meticulous analysis of fraudulent-related parameters utilizing POWER BI and THINKCELL, generating insightful visualizations and reports on a monthly basis
- Drove the development and ongoing maintenance of automated data files using VBA, macros, and Power Query tools, resulting in streamlined data extraction processes and a substantial boost in reporting efficiency
- Engaged in regular communication with stakeholders to align and achieve dynamic objectives
- Developed and implemented impactful operational and customer excellence dashboards, enabling data-driven decision-making and performance evaluation in Steerco meetings
- Handling MARITZ tool for extraction of VOC surveys data and understanding granular view for each unit's performance.
Group Lead in Operations
Trivium Education Services
New Delhi
09.2021 - 11.2021
- Successfully managed a diverse team of subject matter experts to deliver a highly efficient and seamless TBS project, surpassing monthly targets by an impressive 20%
- Proficiently generated comprehensive reports on different time frames, utilizing a range of tools including Excel, Power Query, and SQL queries, to meet specific project requirements
- Conducted thorough analysis and consistently delivered high-quality insights and recommendations, leading to exceptional VOC (Voice of Customer) ratings and client satisfaction.
Team Lead in Operations
Trivium Education Services
New Delhi
05.2019 - 08.2021
- Managed and led a team of remote Subject Matter Experts (SMEs) for live tutoring projects, focusing on optimizing work scheduling and improving Quality scores (NPS) to enhance student reach and maximize effectiveness on the tutoring platform
- Created insightful weekly reports for Chat Based learning platforms and conducted performance analysis using Advanced Excel and PowerPoint, leveraging various frames of reference to gain comprehensive insights into the project's progress and drive informed decision-making
- Conducted comprehensive analysis of client's business requirements, processes, and workflows through document analysis and in-depth discussions.
Assessment Developer
Trivium Education Services
New Delhi
01.2018 - 04.2019
- Transformed and loaded client and source data into the system's required format
- Leveraged stored data to generate processes and meet business requirements
- Performed data validation, testing, and addressed data quality issues to ensure accurate and reliable data for optimal decision-making and operational efficiency
- Utilized stored VBA macros to efficiently map data into system tables, ensuring seamless integration and streamlined data management processes.
Education
M.Tech - Mechanical Engineering with specialization in Manufacturing and Automation
YMCA, University of Science and Technology
Faridabad, Haryana01.2017
B.Tech - Mechanical Engineering
Kurukshetra University
Haryana01.2013
Skills
- Advanced EXCEL-Data analysis and representation
- Power BI
- ThinkCell
- Data Governance
- Stakeholder's Management
- SharePoint
- Python-Data cleaning & Visualisation
- OneBI
- MARITZ
- Jira
- Statistics
- Team Management
- Flexible and adaptable
- Micro-Task Management
- Project Management
- Strategic Planning
- Self motivated
Accomplishments
- Secured (96.8 percentile) in GATE 2015
- Secured (95.4 percentile) in GATE 2016.
- Published Research Paper on "Modeling & Simulation Of Multi Clutch Assembly to Analyze The Property Variation Of Friction Plates."
Hobbies and Interests
- Photography
- Travelling
- Music
- Watching Movies
Timeline
Operations Analyst at Central Product Group (CPG)
Moody's Analytics
11.2023 - Current
Assistant Manager In Group Operations
Allianz Partners
12.2021 - 10.2023
Group Lead in Operations
Trivium Education Services
09.2021 - 11.2021
Team Lead in Operations
Trivium Education Services
05.2019 - 08.2021
Assessment Developer
Trivium Education Services
01.2018 - 04.2019
M.Tech - Mechanical Engineering with specialization in Manufacturing and Automation
YMCA, University of Science and Technology
B.Tech - Mechanical Engineering
Kurukshetra University
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