Dynamic professional with extensive experience in administration and travel management. Proven track record in vendor management and problem-solving, optimizing travel arrangements while ensuring compliance with budget constraints. Adept at fostering relationships and enhancing operational efficiency, delivering exceptional support to C-suite executives.
Overview
10
10
years of professional experience
Work History
Manager - Administration
Ampin Energy Transition Private Limited
New Delhi
09.2024 - Current
Managed end-to-end administrative activities across all AMPIN offices and project sites.
Coordinated comprehensive travel arrangements, including flights, accommodations, and visas for employees.
Planned and executed corporate events, such as team offsites and conferences, within budget constraints.
Oversaw daily administrative functions, including facility management and vendor coordination.
Maintained general administrative documentation, including agreements, purchase orders, and invoices.
Collaborated with finance team for expense submission and reimbursement processes.
Generated detailed reports on travel trends and policy compliance to inform management decisions.
Cultivated relationships with vendors while managing office-related tasks like renovations.
Prepare detailed itineraries, including flight details, hotel contacts, meeting schedules, local transport, and contingency plans.
Provide 24/7 support during travel emergencies, such as cancellations, delays, or rescheduling.
Manager Travel Desk and Adminstration
Loconav India Private Limited
Gurgaon
10.2021 - 09.2024
Coordinated with travel agencies and online platforms to secure optimal deals while managing last-minute changes.
Provided 24/7 support for urgent travel-related inquiries and emergencies.
Monitored travel expenses, ensuring compliance with budgetary constraints and identifying cost-saving opportunities.
Enforced adherence to company travel policies, offering guidance to employees regarding procedures.
Managed relationships with service providers, including flights, hotels, visas, and transportation.
Negotiated contracts to secure favorable terms while handling cancellations efficiently.
Utilized travel management software to streamline booking processes and expense tracking.
Maintained the COO’s calendar, optimizing scheduling for meetings and personal time.
Corporate Account Manager
Yatra Online Private Limited
Gurgaon
05.2018 - 10.2021
Served as primary contact for managing end-to-end travel needs for corporate clients and internal departments.
Conducted market research to analyze industry trends, competition, and client requirements.
Managed daily travel requests while building strong relationships to ensure high client retention.
Coordinated seamlessly between clients and internal teams including operations, ticketing, and reservations.
Identified revenue opportunities within existing accounts through proactive networking and follow-ups.
Generated regular reports on account performance, sales metrics, and client satisfaction levels.
Support upselling/cross-selling of Yatra services like travel insurance, forex, holiday extensions, etc.
Support clients in using Yatra’s corporate travel portal or app for online bookings, tracking, and reports.
Provided timely support for all travel-related inquiries and issues, ensuring prompt resolutions.
Coordinated domestic and international bookings for flights, hotels, cars, trains, and visa services.
Key Account Manager
Makemytrip India Private Limited
Gurgaon
09.2015 - 02.2018
Developed long-term relationships with new accounts while nurturing existing customer partnerships.
Coordinated with departments to address client queries and implement customized products.
Conducted regular meetings to enhance client retention and engagement.
Managed GMV in accrued and assigned accounts to strengthen client relationships.
Identified new opportunities through calls and follow-ups, driving client business growth.
Maintained comprehensive call log trackers and reports in CRM for client interactions.
Upsell and cross-sell travel services, including flight bookings, accommodations, and visas.
Recommended economical routes and vendors to ensure traveler comfort and compliance.