Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Affiliations
Accomplishments
Timeline
Generic
Anshul Bajpai

Anshul Bajpai

Dombivli (E)

Summary

Accomplished Senior Manager adept at driving team performance, business strategies, and making data-supported recommendations. Skilled at identifying optimal tactics for motivating large teams and engaging clients.

Overview

16
16
years of professional experience

Work History

Senior Manager, Customer Centricity

Birla Estates
Mumbai
02.2019 - Current
  • Joined the organization as Manager in 2019 and got promoted to Sr
  • Manager in 2023
  • Managing a team comprising of Relationship Managers and Backoffice at Birla Niyaara, Worli
  • Prior to Birla Niyaara at Worli, handled Birla Vanya project at Kalyan.

Manager

Runwal Group
Mumbai
01.2016 - 01.2019
  • Joined the organization as Asst
  • Manager in 2016 and got promoted to Manager in 2018
  • Managed Relationship Managers at Runwal Forests, Kanjurmarg, Mumbai
  • Scrutinize agreement, NOC and other TPA's generated by the team members prior to sign off by the authorized signatories
  • Drive loyalty program by regular callings, messages and emails across customer base to yield referral/loyalty bookings
  • Streamlined demand letter and various other documents for the project to ensure ease of understanding and convenience for the customer
  • Track construction progress for appropriate billing and help the team and other projects achieve collection target.

Assistant Manager

Lodha Group of Companies
06.2014 - 01.2016
  • Managed post booking CRM activities including customer queries/concerns/escalation
  • Took initiatives like loyalty booking and drive collection
  • Managed escalations received within the project and for other projects as well
  • Process Improvements & continuous co-ordination with the central team for Operational issues like system enhancements, payment appropriation
  • Ensured timely closure of complaints received from Legal, social media and other department
  • Managed and also assisted other team members with possession activity and publish necessary reports to the senior management.

Senior Executive – Backend

Tech Mahindra BPO PVT LTD
11.2007 - 05.2014
  • Managed customer's payment posting related affairs which involved consistent co-ordination with clients and banks
  • Handled customer's cancellation/retention along with delivery process of their mobile handsets and data modem
  • Handled training batches that achieved a rating of 4.5 out of 5 at the graduation stage
  • Worked on a project which significantly curbed revenue loss of apprx 2000-2500 Euros
  • Worked on a project which helped us reduce delivery timelines of mobiles, sim cards and data modem in a tremendous way resulting into improved customer service.

Executive

WNS Global Services PVT LTD
10.2007 - 10.2008
  • Handle customer's payment related issues
  • Tracking Consignment delivery and keeping customers updated
  • Regular follow up with courier company to ensure smooth delivery of consignments
  • Handled OJT batches
  • Suggested multiple process improvement plans and processes to enhance customer experience and delight.

Education

BA - English

Indira Gandhi National Open University

HSC -

B.N.S.D Inter College

SSC -

St Francis Xavier High School

Skills

  • Problem Solving and Analytical Mind
  • Presentation Skills
  • Good Communication Skills
  • Data Analytics
  • Strategic Planning
  • Cross-Functional Communication
  • Partnership Development
  • Documentation and Reporting
  • Influencing and Negotiating
  • Cross-Functional Collaboration
  • Data-Driven Decision-Making
  • Reporting Oversight
  • Resource Allocation
  • Business Performance Management

Additional Information

Photography, Poetry, Digital Painting, Passionate photographer with a keen eye for detail and aesthetics. Proficient in capturing and editing high-quality images to convey messages effectively. Strong understanding of composition and lighting techniques., A learning writer who believes in the power of words and usually writes about life and experiences and an avid reader as well., An amateur digital painter, painting the most loved things seen by eyes on digital canvas, Married and a proud father of a 5 years old girl

Languages

  • English
  • Hindi

Affiliations

  • Keen interest in photography, especially covering wildlife
  • A learning writer who believes in the power of words and usually writes about life and experiences.
  • An amateur digital painter, painting the most loved things seen by eyes on a digital canvas.

Accomplishments

KanjurmargBackofficeapprxMahindraLodhaRunwalRunwalVanyaNiyaaraNiyaara
  • Received special recognition from the Managing Director and Chief Operating Officer of Birla Estates for excellent performance during Tower A laNiyaara Birla Niyaara at Worli
  • Received a note of gratitude from Birla Estates' Chief Operating Officer for skillfully managing the collection progress and customer eVanyaence at Birla Vanya, Kalyan during COVID 19.
  • Received Best ERunwale for the month award at Runwal Group
  • Gained vMahindraertificate of appreciations at Tech Mahindra

Timeline

Senior Manager, Customer Centricity

Birla Estates
02.2019 - Current

Manager

Runwal Group
01.2016 - 01.2019

Assistant Manager

Lodha Group of Companies
06.2014 - 01.2016

Senior Executive – Backend

Tech Mahindra BPO PVT LTD
11.2007 - 05.2014

Executive

WNS Global Services PVT LTD
10.2007 - 10.2008

BA - English

Indira Gandhi National Open University

HSC -

B.N.S.D Inter College

SSC -

St Francis Xavier High School

Similar Profiles

CREATE PROFILE
Anshul Bajpai