Listening Music, Exploring new places, Love to interact with new peoples, Watching movies
Hi, I’m
Anshul Chaube
Business Analyst|Transition Manager|Operation Manager
Ambernath
Summary
I aspire to excel in my profession and contribute towards the growth of a multifunctional organization resulting increase in profits of the stakeholders as both an organization and an individual.
Overview
13
years of professional experience
4
Certifications
1
Language
Work History
eClerx Services Ltd
Associate Process Manager
10.2021 - Current
Job overview
- Streamline operations and create optimized processes that adhere to client requirements
- End-to-end delivery management – Project Scoping, Data Analysis, Quality Audits, Upload format creation
- Scoping sources and mapping system fields to create ingestion files for Supplier data ingestion and Onboarding
- Working as a Transition Manager to ensure proper onboarding of new projects
- Experience in leading projects and proven experience in implementing change projects/programs
- Tracking Billing request details for all FTE and NFTE projects
- Closely working with Quality team in creating quality Documents, SIPOC , FMEA and CLPM
- Worked on Revenue reports for Senior Management
- Worked with Core Knowledge management team to onboard LMS tool LITMOS
- Understanding of creating learning path, Courses and Modules for all the projects
- Knowledge management Responsibilities – Competency Management, training need analysis, documentation of process related activities
- Prepared Process related document to help Knowledge Management (KM) team and develop process execution expertise
- Worked on client pitching decks, Virtual learning decks and CBTS
- Handle End to end process documentation
- Process Change Management documentation
- Train and mentor new team members
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Responded rapidly to market shifts to make changes to corporate processes.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Analyzed production data and prepared reports for senior management.
- Utilized data analysis tools to identify and resolve production issues.
- Evaluated employee performance and provided feedback and training as needed.
- Trained in and implemented emergency response procedures to protect team members and property.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
eClerx Services Ltd
Senior Analyst
04.2010 - 10.2021
Job overview
- Leading a 20-member team and working as an “Intake Manager” in managing the Americas Storage Excellence Design and Validation traffic
- Collating the information from the generic mailbox, entering it into the SEC/CRM Internal tool and assigning it to engagement consultants based on expertise
- Resolving consultant queries and routing them to the correct point of contact for resolution
- Staying up to date on various storage and solution technologies
- Trained on different Storage Products like SAN, Compellent, EqualLogic, AIM, VIS
- Worked as Back- up for Multiple process and conduct training via presentations during primary source absence
- Worked on account central (CRM tool) which includes sales contact updating, reporting & roster, creating new and verifying old accounts in terms to update the contact details as per client requirements
- Ensure quality monitoring and conduct quality checks and provide regular feedback to analysts
- Liaison with client online manager for process related issues
- Assist the Process Manager in business as usual activities and escalate issues/concerns related to the process
- Coach and mentor team members to develop skill sets to enhance process productivity
- Formulate new hire training programs and cross training initiatives, compile training documents and request documents which will help in training new recruits
- Ensure all Service Level Agreements with the clients are met and First point of contact with the client vis-à-vis data source errors and escalations
- Manage tool accesses for the team and maintain records for periodic updates, analyze metrics to assess process performance and communicate and raise any issues or concerns back to the client
- Maintain and update process specific documentation and suggest areas of improvement
- Generate Metric / Ad-hoc Reports Generate Weekly, Monthly, Ad-hoc Reports, Audit reports
- ACHIEVEMENTS & AWARDS
- Received Multiple Appreciation from clients across all the Quarter for putting best efforts towards process learning
- Received back to back “Spot Award” for maintaining 100 % quality
- Received five recommendation letter from “Dell Pre- Sale Architect consultant” for putting the best effort
- Received “Automation- Jedi of the quarter” award for the best automation idea across digital cluster
Education
Welingkarr Institute of management
MBA from Operations
University Overview
GPA: 64
Lokmanya Tilak College of Engineering Kopar Khairane, Mumbai University
B.E from Electronics
University Overview
GPA: 60.6
KV Bhandup School, CBSE Board
H.S.C
University Overview
GPA: 73.6
KV Indore School, CBSE Board
S.S.C
University Overview
GPA: 68.6
Skills
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Certification
Completed Certified Microsoft Excel course from Sankalp Institute, Kanjurmarg
Accomplishments
- Received Back to back Spot award for maintaining 100% quality and client delivery
- Received 5 recommendation letters from Sponsor
- Documented and tracked all the client feedbacks which led to error free delivery
- Received "Automation -Jedi of the quarter"
Interests
Timeline
Associate Process Manager
eClerx Services Ltd
10.2021 - Current
Senior Analyst
eClerx Services Ltd
04.2010 - 10.2021
Welingkarr Institute of management
MBA from Operations
04.2017
Lokmanya Tilak College of Engineering Kopar Khairane, Mumbai University
B.E from Electronics
04.2009
KV Bhandup School, CBSE Board
H.S.C
04.2004
KV Indore School, CBSE Board
S.S.C
04.2002
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