Anshul Chauhan
Assistant Manager Operations
Noida,Uttar Pradesh
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Tech Mahindra Limited
Noida , Uttar Pradesh
07.2022 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Deputy Manager
Altruist Technologies Pvt Ltd
Noida , Uttar Pradesh
08.2021 - 07.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
Assistant Manager - Operations
Cogent E Services
Noida , Uttar Pradesh
01.2019 - 05.2021
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Team Leader - Project Management
Tech Mahindra Limited
Noida , Uttar Pradesh
02.2017 - 01.2019
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented strategic project plans to meet business objectives.
Team Leader
Digicall Teleservices Ltd
Noida, Uttar Pradesh
05.2015 - 02.2017
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Corporate Associate Service Delivery
Sistema Shyam Teleservices Ltd
Gurgaon , Haryana
09.2014 - 05.2015
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
Customer Service Representative
Digicall Teleservices Private
Noida , Uttar Pradesh
10.2012 - 09.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor Of Physiotherapy - Paramedical Sciences
Chaudhary Charan Singh University
Ghaziabad 04.2008 - 03.2011
Skills
Recruiting and interviewing
undefinedTimeline
Assistant Manager
Tech Mahindra Limited
07.2022 - Current
Deputy Manager
Altruist Technologies Pvt Ltd
08.2021 - 07.2022
Assistant Manager - Operations
Cogent E Services
01.2019 - 05.2021
Team Leader - Project Management
Tech Mahindra Limited
02.2017 - 01.2019
Team Leader
Digicall Teleservices Ltd
05.2015 - 02.2017
Corporate Associate Service Delivery
Sistema Shyam Teleservices Ltd
09.2014 - 05.2015
Customer Service Representative
Digicall Teleservices Private
10.2012 - 09.2014
Bachelor Of Physiotherapy - Paramedical Sciences
Chaudhary Charan Singh University
04.2008 - 03.2011
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