Anshul Chauhan

• Assisted with customer complaint investigations and drafted responses and resolutions.
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Communicating and coordinating with internal departments.
• Recording details of comments, inquiries, complaints, and actions taken.
• Make outbound calls to prospective and existing customers to provide them with information on products.
• Dialer management and lead nurturing process handling.
• Working as a SME (Subject matter expert) support ing the team on the floor with on paper executive.
• Working as a ORM (Online reputation management) executive handling customers & prospects concern through different platforms of social media (Twitter, Facebook, Instagram etc)

• Calling existing and potential customers to persuade them to purchase company services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
• Developing in-depth knowledge of customer services to make suitable recommendations.

• Collecting quantitative and qualitative data from marketing campaigns

• Performing market analysis and research on competition

• Supporting the marketing team in daily administrative tasks

• Assist in marketing and advertising promotional activities.

• Help distribute marketing materials

• Help organize marketing events