Keyence Vision Software
ANSHUL DESHWAL
New Delhi,DL
Summary
Dynamic Customer Support Engineer with a proven track record at WE4 Automation Pvt. Ltd., specializing in vision system integration and preventive maintenance. Achieved a 70% first-visit resolution rate, enhancing customer satisfaction. Skilled in technical training and documentation, driving operational efficiency and product quality improvements.
Overview
4
4
years of professional experience
Work History
Customer Support Engineer
WE4 Automation Pvt. Ltd.
04.2023 - Current
- Installed and commissioned over 30 SPMs across India to optimize performance and product quality.
- Conducted technical training for client staff, improving operational efficiency.
- Developed preventive maintenance schedules, reducing unexpected downtimes by 20%.
Customer Support Engineer
Om Industries
09.2021 - 03.2023
- Supported production, wiring, testing, and installation of SPMs to enhance operational efficiency.
- Facilitated vision system integration for Poka-Yoke stations to improve quality control.
- Achieved 70% first-visit resolution rate in client servicing to boost customer satisfaction.
- Prepared comprehensive documentation and service reports for tracking progress and compliance.
Education
Bachelor of Technology (B. Tech) - Mechanical Engineering
Maharishi Dayanand University
Rohtak06-2019
Skills
- Vision system integration
- PLC troubleshooting and wiring
- Preventive maintenance
- Customer training and support
- Technical documentation
- Mechanical assembly and testing
- Laser marking machine
Software
Hik Vision Software
Ms Office
Windows
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Support Engineer
WE4 Automation Pvt. Ltd.
04.2023 - Current
Customer Support Engineer
Om Industries
09.2021 - 03.2023
Bachelor of Technology (B. Tech) - Mechanical Engineering
Maharishi Dayanand University
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