Anshul Goel
Rohini
Summary
Seeking a challenging & growth-oriented career with a progressive organization that could utilize skills and experience at greater extent.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
Work History
Assistant Consultant
Tata Consultancy Services (TCS)
Noida
10.2013 - Current
- Working as Business Analyst for a reputed British Automotive Giant
- Developing and documenting business requirements in JIRA
- Stories/Issues/risks/dependency tracking and reporting to product owner
- Conducting requirement gathering meetings/workshops with client/product owner and contributing to solution design based on inputs
- Perform GAP analysis between As-Is & To-Be process and evaluating benefits of new system
- Refining product backlogs and pushing stories into sprints as per agreed program increment (PI)
- Conducting demo workshops for Client’s after every sprint increment
- Collaborating with UI/UX team for Client and retailer Figma’s updates
- Collaborating with Business for product MVP requirements
- Creating and documenting process flows
- Also working as a Scrum master to conduct Scrum ceremonies in absence of Scrum master
- Good working experience on JIRA, Confluence, Lucid and Figma
Technical Lead
Mahindra Comviva Ltd.
09.2011 - 06.2013
- Company Overview: (A Tech Mahindra Company)
- Managed Airtel Africa operations for PreTUPS application in 7 African countries
- Successfully managed transition of applications for all these 7 countries from Dev to Support team
- Responsible for IT & Infrastructure Service Delivery across these African countries
- Managed implementation of application across these African countries
- Responsible for overall functioning of PreTUPS, Technical deliveries, Infrastructure operational issues, transaction flows and revenue generation due to this
- Client handling, issues resolution, day to day meeting with client and internal teams, customer feedback and escalations within team
- Accountable for the resolution of operational problems and issues that impact service delivery
- Preparation of Business Management reports and analysis based on reports
- Handling a team of 12 people working onsite and offsite
- Maintained SLA adherence, call logging and closing
- (A Tech Mahindra Company)
Technical Lead
Wipro Infotech
08.2009 - 09.2011
- Worked in SDP (Service Delivery Platform) for all VAS requirements and VAS operations
- Successfully managed transition of services from third party vendor to Aircel VAS systems
- Configuration of new Services, Alarms, Notification Messages, Thank you Messages in SDP systems
- Handled all charging related issue in SDP operations
- Good knowledge of CMS (Content Management System) and working on CMS portals and WAP portals for proper content ingestion and content download
- Good working knowledge of service creation environment and its products
- Knowledge of SS7 protocol
- Deployment and Understanding of Oracle Communication Services Gatekeeper (OCSG)
- Integration of mobile content providers with messaging gateway(OCSG) and charging enabler(Custom application on OCSG)
- Subscriptions based charging issues and full subscription flow using Subscription Engine and Rating Engine
- Installation and deployment of OCSG on pre Production and Production Servers
- Performance testing of pre production and production servers of OCSG for Aircel SDP
- Creation of various Bash shell scripts to continuously monitor the live system
System Operations Lead Specialist
IBM India Pvt Ltd
01.2008 - 08.2009
- Shell scripts writing in UNIX, modifying the existing as per requirements and monitoring already created for their proper functioning
- SQL Queries and Procedures writing for new developments and modifying the existing as per requirements
- Handled all payment related issues comprises of to Etopup, Vouchers and Kiosk
- BSCS Modules’ new Patch/Shipment installation, UAT & Implementation in live environment
- Handled Operational Support for BSCS Modules (KV, DB/AR, SY, & RA) issues for all northern Hub
- Postpaid & Prepaid Customers Payments/Security loading in BSCS via different type of front-end like Epos, CNCS, Kiosk, Online Payment(WSS), Etop-up, & Vouchers using PTH/PIH
- Handled service provisioning at Mediation as well as BSCS level
- Maintained the whole process flow and monitoring of different processes for their correct functioning
- Provided backend support to different users, departments, Other Local and Central IT teams
- Managed entire process of Postpaid and Prepaid card creation at BSCS, HLR,NMS and IN
- Handled all kinds of BSCS, CRM and EPOS related operations & issues
- Postpaid and Prepaid Card Creation for Del, Har and UPW circles
- Provisioning of services as per circle level
System Analyst
Vodafone Essar Ltd
07.2007 - 12.2007
Software Engineer
Global Tech
07.2005 - 07.2007
Education
Bachelor of Technology (B.Tech) - Information Technology (IT)
Technological Institute of Textile & Sciences (T.I.T&S)
Bhiwani 01.2005 - 12.2005
Skills
HP UNIX
Oracle 10g
Oracle 9i
Oracle 8i
ServiceNow
JIRA
Confluence
Service management
Incident management
Problem Management
Change management
Certification
Certified Safe 6 Scrum Master (SSM)
Currentroleandresponsibilities - Roles
- Business Analyst for a reputed British Automotive Giant
- Developing and documenting business requirements in JIRA
- Stories/Issues/risks/dependency tracking and reporting to product owner
- Conducting requirement gathering meetings/workshops with client/product owner and contributing to solution design based on inputs.
- Perform GAP analysis between As-Is & To-Be process and evaluating benefits of new system.
- Refining product backlogs and pushing stories into sprints as per agreed program increment (PI).
- Conducting demo workshops for Client’s after every sprint increment
- Collaborating with UI/UX team for Client and retailer Figma’s updates
- Collaborating with Business for product MVP requirements
- Creating and documenting process flows
- Working as a Scrum master to conduct Scrum ceremonies in absence of Scrum master
- Good working experience on JIRA, Confluence, Lucid and Figma
Projects
British Telecom, UK, Worked as Business Analyst with leading British telecom giant helped them to implement ServiceNow ITSM features in BTNET product and also helped in Azure Managed Services product implementation. LifeScience – Sanofi, France, Working as ServiceNow Integration SME for new ServiceNow-Third party integration demands.
Personal Information
Passport Number: P3551721
Timeline
Certified Safe 6 Scrum Master (SSM)
10-2024
Certified Scrum Product Owner (CSPO)
10-2024
Certified Scrum Master (CSM)
09-2024
Certified ITIL Intermediate Service Transition
02-2015
ITIL v3 foundation certification (ITIL)
02-2015
Assistant Consultant
Tata Consultancy Services (TCS)
10.2013 - Current
Technical Lead
Mahindra Comviva Ltd.
09.2011 - 06.2013
Technical Lead
Wipro Infotech
08.2009 - 09.2011
System Operations Lead Specialist
IBM India Pvt Ltd
01.2008 - 08.2009
System Analyst
Vodafone Essar Ltd
07.2007 - 12.2007
Software Engineer
Global Tech
07.2005 - 07.2007
Bachelor of Technology (B.Tech) - Information Technology (IT)
Technological Institute of Textile & Sciences (T.I.T&S)
01.2005 - 12.2005
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