Anshul Jha
Ahmedabad
Summary
A service advocate and customer-oriented store manager with several years of experience in retail operations, sales and service team leadership, and profitability strategies. I am organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals significantly contributing towards increasing brand value and customer loyalty with a rich experience in retail. Key skills include concept delivery and service excellence. I am technically inclined and operate at high service standard of recruitment, training, development and management of store associates and assistant managers.
Overview
19
19
years of professional experience
Work History
Store Manager
Reliance Jewels
Ahmedabad
10.2016 - Current
- Drive INR 12 - 15 Cr Retail business of premium jewelry products in flagship retail store in Ahmedabad, Rajkot
- Drive profitability by increasing high-revenue products and controlling expenses EBITA+
- Gather customer feedback and communicate with product management to shape product roadmap development
- Increase walk-ins, execute and focus on category campaign, Society branding to increase walk-ins, event, and promotions
- Retail Sales and operations of premium jewellery products - Drive INR 12 Cr Retail business in flagship retail store in Ahmedabad, Rajkot
- Established customer service standards and monitored staff compliance
- Prepared monthly reports on sales figures, expenses, profits
- Organized promotional events to increase product awareness
- Planning and executing Outdoor sales in exhibition and BTL activity
- Ensured compliance with safety regulations and company policies
- Monitored inventory levels and placed orders to restock shelves
- Developed strategies to maximize sales and profitability.
Marketing and Brand Manager
Central Mall
Ahmedabad
04.2015 - 03.2016
- Marketing for Central Retail 1 L Sq Feet Retail shopping mall I promoted highest width and depth of fashion under one roof by Innovating new ways of reaching customers, and BTL activities Space on Hire
- Mall branding and Sponsorship Increase walk-ins, execute and focus on category campaign, print advertisement/ Society branding to increase walk-ins, event and promotions In Store activations
- Position Central Mall as a perfect destination – 90 Cr Business Promotion communication, execution and effectiveness with 500+ staff Consumer communication – radio tie-ups, and internal Central Radio
- Customer Experience management – Central Services – WiFi, Radio, Babytaxi, Wheelchair, Namaste, Minimum service levels Loyalty program - Payback,T24, FGFS Customer Services Management(Gujarat Region)
- Drive Business plan – Top line achievement / Bottom line-EBITA – 150+ brands
- Collaborated with external vendors to execute promotional events such as conferences or trade shows.
Store Manager
imagᴉne Apple showrooms
09.2014 - 03.2015
- I managed Retail sales and service of 'Imagᴉne' - Apple Premium reseller with Ample technologies
- I drove a business of 7 Cr of Apple and 3rd party accessories with Experience and promotions management and iCare service center
- Developed and executed branding campaigns to educate target audiences on product features, benefits, and values
- Premium service offering, technology idea delivery, Sales, Marketing, and Store operations
- Implemented efficient systems for tracking stock movement
- Resolved customer complaints in a timely manner
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Showroom Manager
Canon Image Lounge
Gurgaon
09.2010 - 10.2012
- Beyond Customer Delight - Customer Experience Management - Pre-purchase and post-purchase -15000 customers monthly - Front liner support - North India frontline counters
- Training and Development – Internal and external customers
- Employee Training – Classroom, Refresher, feedback, and motivation
- North India frontline orientation, and training and refresher - Outsourced agents/Partner and Consumer Trainings – Workshops, College & school seminars, Summer camps
- Support and Operations - Maintain professional and technical knowledge - by reviewing professional publications, technology updates, and refreshers in educational camps
- Marketing Store events - photo contests, gallery exhibitions, Event coverage partners
- Company CSR activities.
Retail Store Manager - Customer Service & Training
Vodafone Essar Mobile Services limited
Delhi
06.2005 - 08.2010
- Sales and Customer Contact Centre Management - Retail Ops and Commercials - Sales – Sim, Handset, dongle and mobile - Customer Services Management - 25000 Customers Monthly - Quality Planning - Walkin management and wait time + CSAT + P&L - Workforce Planning + Workload volume management + Inventory Management – 67 Starter kit units
- ATM Cash and commercials- Airtime and anytime machine
- Marketing programs - participating in local event's management and C.S
- Meets
- Training and Development tenure
- Fresh and refresher batch – sales and after sales
- Retail team briefings content management
- Product update and Quotient with Quality Audits with feedback management
- Process improvement measures are taken for smooth functioning.
Education
PGDCA -
NIIT
06.2001
High School – Commerce – AISSCE -
Delhi University
03.1998
Skills
- Concept delivery and demonstration
- Quality award winner
- Customer experience management
- Service excellence and customer relationship management
- Retail Sales management and growth
- Digital Literacy
- Loyalty program management
- Pre/post purchase sales service support
- Escalation management and Customer satisfaction
- Marketing promotions and Customer engagement
- Professional and technical knowledge
- Corporate workshops and promotions
- CSR activities
- Customer services and Retail operations
- Training
- Grievance handling
- Cash/inventory management
- Financial advising
- Computer hardware solutions
- Retail store Operations
- Retail Employee Training
- Merchandise Strategizing
- Hiring and Training
- Performance monitoring
- Profit and Loss Management
Accomplishments
- Quality Award winner for 23-24 – Best bills to enrollment – Reliance Jewels
- Delivered outstanding services for premium brands - Apple
- Brand operations management for 9 lack customers under 1.18 Lac Sq.Ft. of Retail Space
- Managing 90 Cr business of large fashion brand with 150+ Brands
- Managed Loyalty Program for 1.5L customers of Ahmedabad Central Shopping Mall
- Opened and managed 5 premium flagship stores for Apple, Reliance Jewelry & Vodafone 4000 Sq Ft - 15 Cr Business - Delhi, Chennai, Bangalore.
- Service management and SPOC of 3000 Premium customer base for Ahmedabad Central.
- Propelled sales growth by 20% and increased Client Loyalty Programs and after sales service for Canon
- Grew Walk-ins by 20% in areas operated with service quality and consumer loyalty
- Managed escalations/ Service delivery for Canon (North India), and Future Group (Gujarat Region)
- 100% Customer Satisfaction Index for 3 months in a row, and 7 Times Quality Award Winner, both at local and national level in Vodafone Delhi
- Awarded 2 times in Vodafone for Best performing stores for quality and sales target achievement
- Promoted to larger flagship stores with higher brand value multiple times with incremental business volume -Vodafone and Apple
- Pan India cultural exposure with cities ranging from Delhi NCR, Ahmedabad, Chennai & Bangalore
Industriesworked
- Telecom
- Electronics
- IT
- Lifestyle Retail
Timeline
Store Manager
Reliance Jewels
10.2016 - Current
Marketing and Brand Manager
Central Mall
04.2015 - 03.2016
Store Manager
imagᴉne Apple showrooms
09.2014 - 03.2015
Showroom Manager
Canon Image Lounge
09.2010 - 10.2012
Retail Store Manager - Customer Service & Training
Vodafone Essar Mobile Services limited
06.2005 - 08.2010
PGDCA -
NIIT
High School – Commerce – AISSCE -
Delhi University
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