ANSHUL MURADA

Dynamic hospitality professional with extensive experience at The Claridges, specializing in operational optimization and guest relationship management. Proven track record in developing high-end training programs and achieving record sales. Adept at strategic planning and team building, driving revenue enhancement while ensuring exceptional service standards.

• Launched Lutyen's Deli, a 70 cover all day dining restaurant at The Claridges New Delhi.
• Relaunched World Cuisine restaurant 'Pickwick', Delhi's best High Energy Bar/Club 'Aura', the best Patisserie of Delhi 'Ye Old Bakery' and Oriental restaurant 'Jade' at The Claridges New Delhi.
• Launched Thai restaurant 'Erawaan', round the clock delivery website 'Tiffin By Claridges'.
• Made the Google page lively for all the restaurants to enhance footfall by increasing page visits.
• Managed award-winning Mediterranean Cuisine restaurant 'Sevilla'.

• Lead Food & Beverage operations across 10 revenue centers with a team of 90+ associates, delivering the highest sales performance in the last five years.
• Drive service excellence by enhancing standards, developing future leaders, and fostering a culture of motivation, empowerment, teamwork, and exceptional guest experiences.
• Ensure consistent compliance with food quality, service specifications, brand standards, and operational controls across all outlets.
• Oversee manpower planning, special events, and service coordination to optimize staffing efficiency and guest satisfaction.
• Manage annual budgets, P&L, revenue forecasting, and monthly business performance analysis to achieve revenue and profitability targets.
• Implement strategic sales and operational initiatives to drive top-line growth, maximize margins, and improve business performance.
• Monitor market trends, competitor activity, and guest preferences to identify growth opportunities and mitigate business risks.
• Develop and execute market penetration, guest engagement, and promotional strategies to strengthen brand positioning and revenue generation.
• Build and maintain strong relationships with key clients, partners, and high-value guests, enhancing loyalty and business retention.
• Recruit, train, mentor, and develop high-performing teams, creating a culture of continuous learning and operational excellence.
• Collaborate closely with Marketing, Finance, HR, Operations, and Culinary teams to achieve organizational objectives.
• Partner with Ownership and the Executive Chef to curate menus, concepts, and bespoke experiences for special events and occasions.

• Hindi
• English
• Hindi

Extensive Hospitality Expertise with ~15 years of experience in managing demanding assignments at eminent organizations - The Claridges New Delhi, The Leela Palace New Delhi and Radisson Blu MBD Noida. 360 exposure to Hospitality industry best practices, managing F&B teams that consistently deliver exceptional service.