Anshul Pathak
New Delhi
Summary
Results-driven professional with 5 years of experience in service excellence and strategic process implementation. Proven ability to engage with senior management to address core issues and streamline operations. Committed to fostering innovation and flexibility to meet organizational objectives and drive growth.
Overview
4
4
years of professional experience
Work History
Branch Service Partner
Yes Bank
New Delhi
02.2015 - 07.2015
- Provided exceptional customer service by addressing inquiries and resolving complaints in a timely manner.
- Opened new accounts for customers, including savings, checking, credit cards, and loans.
Quality Analyst
Zomato
Delhi
09.2014 - 01.2015
- Collect, curate and update information about restaurants and build a strong product-base
- Execute quality check of the data on our website to ensure that information is accurate
- Look out for new restaurants in the city and ensure the website is updated
- Collect comprehensive information including menus and photos by visiting restaurants, as and when required
Operation Officer
ICICI Bank
Hyderabad
02.2011 - 08.2013
- Played a vital role of Verifier in Opening/Closure of FD and RD accounts
- Handled various Escalation Queries related to Loan against Deposits (LAD), Transfer of Accounts and Savings Bank Account Closure Instant process of cash transactions (i.e. Inward/Outward) between Banks and Customers
- Handling the Branch Queries and Escalations & follow up with Business Development Unit for process and product related issues.
- Auditing of critical requests and service requests of branches.
- Overview critical functional Units:
- 1) FD & RD Opening/Closure
- 2) RTGS & NEFT
- 3) De – Hotlisting and Re-issuing of Debit Cards
Education
PG Diploma - Operation
NIIT Bangalore
Bangalore01.2011
PG Diploma - Banking
Guru Ghashidas University
01.2010
Bsc -
Guru Ghashidas University
01.2009
Skills
- Operating systems: Windows 98, 2000, 2007, XP, MS-DOS
- Office tools: MS Office, Excel expertise
- Programming languages: C, C, Java, HTML
- Applications: Familiar with Finacle, FCRM, SAS
- Data analysis
- Database management
- Process auditing
Projects
Force Contactability:, Scope: All Internet Banking customers for deposits, NRI & credit cards for Updating of latest communication Information of the Customers (i.e. Communication Address, PAN no., Mobile nos., E-mail Ids, etc.,)., Data Points: 10 million customer database, Implementation, a) Designed a web page for all the Internet Banking Customers, b) Post implementation, smooth functioning of process in co-ordination with various stack-holders, Role: Key Role in processing/updating of customer’s information in the database through Finnacle without any errors., Impact: Under this Project we were able confirm & update 65% of database.
Extracurricular Activities
Awarded best officer in Quality Topper in PG Diploma in Banking Organized various technical and cultural events at school and college level.
Timeline
Branch Service Partner
Yes Bank
02.2015 - 07.2015
Quality Analyst
Zomato
09.2014 - 01.2015
Operation Officer
ICICI Bank
02.2011 - 08.2013
PG Diploma - Operation
NIIT Bangalore
PG Diploma - Banking
Guru Ghashidas University
Bsc -
Guru Ghashidas University
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