Anshul Patidar

Product: Nuance Mix

Description: Nuance Mix conversational AI tooling platform empowers organizations to quickly and easily create and maintain their own enterprise grade, omni-channel customer service experiences for IVR, chatbots, and more

Roles and responsibility:

• Understanding of Test Scenarios and Application
• Creation of Automation Test Plan
• Docker based test environment Setup
• Created GitLab CICD pipeline
• Deployments on various environments including Prod environment
• Maintained code in Git repository
• Environment: Docker, AKS, BDD Framework, Selenium, GITLAB, SQL Server
• Contributed to root cause analysis to determine core reason for failures and errors.
• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Supported quality team members during corrective action updates.
• Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
• Produced reports on diagnostic outcomes, non-compliance issues and other negative factors discovered during production.
• Applied US and international regulations to products slated for international delivery.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Skilled at working independently and collaboratively in a team environment.

Product: Ninaweb

Description: Intelligent automated virtual assistant for customer self-service

Roles and responsibility:

• Understanding of Test Cases and Application
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained excellent attendance record, consistently arriving to work on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Product: ESPN LIVESport

Description: An ESPN LIVESport platform enables real time targeting based on sports moments and events

Roles and responsibility:

• Created comprehensive test plans, test scripts and use cases to support testing objectives.
• Created JUnit based functional automation framework
• Learned and trained to manual/automation testers on JUnit automation framework
• Reviewed, evaluated and identified requirements for testability.
• Reviewed test plans and procedures for adequate coverage of system requirements.
• Developed POC’s on different tools for various client projects

Product: EOS (Equipment Optimization Solutions)

Description: EOS is an on-line container M&R management tool for shipping lines

Roles and responsibility:

• Created comprehensive test plans, test scripts and use cases to support testing objectives.
• Reviewed, evaluated and identified requirements for testability.
• Execution of manual as well as automation test cases
• Defect creation and tracking till resolved.

Product: Marketing Experience Management (MXM)

Description: Deliver rich and contextualized product content that resonates with customers based on relevancy and their individualized needs

Roles and responsibility:

• Understanding of Test Cases and Application
• Creation of test cases by means of manual as well as automation
• Execution of manual as well as automation test cases
• Defect creation and tracking till resolved.
• Developed and maintained quality assurance procedure documentation.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Product: Openbravo ERP, Support Referral Management System (SRMS), My Desi Help & Enterprise Server Relationship Management (ESRM)

Description:

Openbravo - Openbravo 3 user interface is an ERP application, optimised for productivity

SRMS - Support link website is used as a communication between referrer agency, support agency and client (or complainant)

My Desi Help - MyDesiHelp.com is a site where families/individuals can find providers of Child Care, Elderly Care, Housekeeping, Cooking/Catering, Driving, Event Help and Personal Assistance services. Also, agencies/individuals offering these services can find their customers on this site.

ESRM - Commence Desktop CRM is set of pre-built CRM applications and easy to use tools that enable companies’ customization

Roles and responsibility:

• Requirement gathering from client
• Implementation of ERP modules at client site
• Writing and executing manual Test Cases
• Defect creation and tracking till resolved.
• Created comprehensive test plans, test scripts and use cases to support testing objectives.
• Reviewed test plans and procedures for adequate coverage of system requirements.
• Reviewed, evaluated and identified requirements for testability.
• Analyzed test results and prepared system-level evaluation reports to verify and validate system performance.