Anshul Sabui
Hyderabad
Summary
Senior Service Delivery and Technology Operations leader with 18 years of experience owning and improving IT service delivery for enterprise and customer‑facing platforms across fintech, telecom, BPO/ITES, AI products, and regulated environments.
Proven expertise in end‑to‑end ITSM lifecycle ownership—Incident, Major Incident, Problem, Change Enablement, Request Management, and Service Readiness—within Agile, high‑availability environments.
Recognized for being calm and decisive during critical incidents, trusted by senior stakeholders, and effective in representing leadership presence in Hyderabad, mentoring teams, and driving continual service improvement (CSI) through governance, automation, and data‑driven insights.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Project Manager (EMEA - Consulting)
HighRadius Corporation
Hyderabad
05.2024 - Current
- Led delivery and operational governance for AI-driven financial automation platforms supporting enterprise finance functions.
- Established structured governance cadence, ensuring accountability across engineering, product, clients, and operations.
- Coordinated release readiness and change adoption for new AI capabilities, aligning stakeholders for seamless, controlled deployments.
- Drove post-implementation reviews to identify corrective actions, improving service stability and support maturity.
- Optimized resource planning across Agile sprints, enhancing predictability and productivity.
Senior Program Manager
Uniphore Software Systems Pvt. Ltd.
Chennai
05.2021 - 04.2024
- Delivered large-scale Conversational AI implementations, improving client engagement for global BPO and enterprise clients.
- Coordinated service operations, managing release and change requests through ServiceNow.
- Oversaw vendor and internal engineering teams, ensuring compliance with SLAs and support models.
- Facilitated service reviews and governance forums, increasing risk visibility and accountability across teams.
- Established Agile practices and standardized communication, increasing collaboration across teams.
Business Analyst Manager / Domain Consultant
Hexaware Technologies (EY Account)
Chennai
12.2018 - 04.2021
- Led enhancement and migration of enterprise operational platforms, increasing support for audit and finance functions.
- Coordinated releases, UAT, and production readiness to ensure quality and stability during change introduction.
- Established governance cadence, documentation, and knowledge repositories to support smooth transition to operations.
- Performed trend analysis and small automations to streamline processes and enhance service reliability.
Senior Business Analyst
Enrico Solutions Pvt. Ltd.
Kolkata
11.2014 - 12.2018
- Acted as Product Owner for multiple business processes; groomed backlogs and governed change requests, maintaining clear scope control and alignment with business objectives.
- Facilitated Scrum ceremonies and implemented RAG-based service health reporting across business units to enhance visibility and track project status.
- Developed operational documentation (process flows, workflows, support artifacts) to ensure seamless handover to support teams and maintain operational continuity.
Business Analyst
Ooredoo
Doha
12.2010 - 09.2014
- Executed impact and gap analysis, coordinated vendor relationships, and provided weekly service and project updates to leadership.
- Facilitated automation and job scheduling initiatives, enhancing service efficiency and ensuring accurate reporting.
- Managed CRM, ERP, IVR, and APM platforms in a regulated telecom environment.
Education
Bachelor of Engineering - Computer Science
Birla Institute of Technology
MesraSkills
- Advanced understanding of ITIL frameworks
- Service delivery
- Release management
- Root-cause analysis
- Incident investigation
- Data Analysis
- Case documentation
- Stakeholder engagement
- Governance frameworks & Reporting
- Proactive problem solving
- Cross-functional leadership
- Performance improvement
Certification
ITIL Foundation v3 – AXELOS
Timeline
Project Manager (EMEA - Consulting)
HighRadius Corporation
05.2024 - Current
Senior Program Manager
Uniphore Software Systems Pvt. Ltd.
05.2021 - 04.2024
Business Analyst Manager / Domain Consultant
Hexaware Technologies (EY Account)
12.2018 - 04.2021
Senior Business Analyst
Enrico Solutions Pvt. Ltd.
11.2014 - 12.2018
Business Analyst
Ooredoo
12.2010 - 09.2014
Bachelor of Engineering - Computer Science
Birla Institute of Technology