Anshul Sharma

• Leading mobility/Transfer process across geography around 60 countries onsite
• Managing fitment letters, computing CTC, Payroll, Policy template etc at onsite support team in releasing letters for APAC-Europe, USA-LATAM countries across geo on the basis of which employees file Visa/Extension
• Closely working with delivery planning and policy over grids and letters to be release as per compliance
• Supporting clients along with delivery, Support and sales team across geography on transfers over work permit
• Leading team of 20+ HR resources to support on visa fitment, amendment, extension letter and transfer of the employees at onsite
• Ensure end to end responsibility to meet client requirement on geo onboarding of resources
• Handling India to Geo, Geo to Geo and Within Geo transfer process
• Closely working on SAP tools in generating reports, Synchronization of payroll via transfer process through various HR applications
• Leading hyper care team to resolve front end queries of employee traveling to onsite on work permit
• Managing onsite induction by leading Hyper care HR team in HCL.

• Measured success through data-driven analysis of key metrics, making informed decisions about future strategic direction based on findings.
• Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
• Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
• Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.

• Leveraged industry best practices to enhance operational efficiency within the organization.
• Implemented new technologies to streamline workflows and improve overall team performance in achieving targets.
• Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
• Streamlined processes for increased efficiency and cost savings within the department.

• Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Led a company-wide digital transformation initiative, which modernized internal processes and systems while enhancing overall business agility.
• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.

• Introduced innovative technologies and tools to modernize workflows, increasing overall efficiency levels across the organization.
• Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
• Managed high-performing teams to deliver exceptional results on time and within budget constraints.
• Drove revenue growth by establishing strategic partnerships and identifying new business opportunities.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Effectively handling team as a team leader
• Take care of absenteeism and attrition
• Meeting SLA’s and achieving given targets
• Maintaining quality work and meeting client expectations
• Actively participating in management meeting
• Support team to achieve required goals
• Handling smooth transaction of nesting agents on production floor in regular teams

Assignment given as acting team leader on floor.

Joined HCL Technologies as Sr.Technical Support officer in At&T process.

1. Supporting nesting agents as supervisor.

2. Educating , training and making nesting agents enough capable so that they can easily handle and support all types of customers after moving to regular teams on the production floor.

3. Handling smooth transaction of nesting agents on production floor in regular teams.

• Managed high-priority escalations effectively, maintaining professionalism while under pressure and achieving satisfactory outcomes for customers.
• Served as a mentor to new hires within the department, sharing expertise and best practices while helping them acclimate to their roles quickly and effectively.

• Delivered presentations at industry conferences, raising company profile and attracting potential clients
• Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
• Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
• Fostered a positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals.
• Streamlined internal processes within the business development department, reducing inefficiencies and increasing productivity among team members.

• Evaluated student progress through regular assessments, providing constructive feedback to guide their academic growth.
• Introduced gamification techniques in the classroom to make complex concepts more accessible and enjoyable for students, resulting in increased retention rates.
• Revamped assessment methods by incorporating diverse evaluation tools like project-based assessments and peer reviews, leading to more accurate results reflecting student competencies.
• Developed customized lesson plans tailored to individual student needs, resulting in increased academic performance and understanding of complex concepts.
• Along with this provide server support to IT department in organization as system administrator.