Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
ANSHUL SHARMA

ANSHUL SHARMA

JAIPUR

Summary

Manager Implementation Services & Managed Services @ Sprinklr | Leading Sprinklr CXM SaaS Implementation | Project Management | Culture Champion | Ethical Leader


As an Implementation Manager, I lead a skilled team delivering successful outcomes for clients across Growth Markets and Europe. With a strong background in CXM and digital solutions, I focus on aligning execution with strategy, managing complex implementations, and driving client satisfaction.


I'm a results-oriented leader who values communication, collaboration, and fostering a culture of trust and innovation. My goal is to guide clients through digital transformation, helping them unlock the full value of our solutions to enhance their CXM strategies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Implementation Manager

Sprinklr
05.2021 - Current
  • Company Overview: Sprinklr is a global SaaS company that provides a unified customer experience management (CXM) platform, integrating tools for social media marketing, advertising, content management, collaboration, employee advocacy, customer care, and analytics.
  • Lead and manage a team of up to 15 Implementation and Managed Services Consultants, focusing on performance management, training, and process improvement.
  • My Team successful delivered over 500 end-to-end implementation projects of varying complexity in the past two years, in collaboration with cross-functional teams.
  • Partner with senior leadership to oversee and optimize daily operations and strategic planning initiatives.
  • Coordinate and execute internal initiatives to ensure efficient project rollouts and continuous process enhancements.
  • Develop and maintain project documentation, timelines, and tactical plans to streamline implementation and delivery workflows.
  • Conduct internal and client-facing product training sessions to support adoption and ensure alignment with organizational goals.
  • Spearhead partner onboarding programs with firms such as Tech Mahindra, Accenture, and Deloitte, accelerating resource ramp-up and improving delivery quality and utilization.
  • Sprinklr is a global SaaS company that provides a unified customer experience management (CXM) platform, integrating tools for social media marketing, advertising, content management, collaboration, employee advocacy, customer care, and analytics.

Implementation & Sales Analyst

Meditab Software (I) Pvt. Ltd.
08.2018 - 05.2021
  • Implemented 10+ end to end Product Implementations.
  • Leading & Implementing EHR for Clients as Project Manager remotely.
  • Creating agendas, schedule, presentations & handling new build release client training webinars.
  • Creating sales reports to help in running campaigns for new or existing services.
  • Creating client base reports and analyzing them to stop revenue leak and to extract pool of prospects for a particular service.
  • Initiated & executed License Verification drive to identify and resolve revenue leaks.
  • Trend analysis to make sure value-added services do not go down.

Oracle Apps Techno-Functional Analyst

Capgemini Technology Services India Limited
10.2015 - 08.2018
  • Working as Techno-functional consultant on business client requirements and on enhancements.
  • Working in Order to cash cycle for all transactional monitoring and setup issues.
  • Creating reports, interface & customized business solutions based on user requirements.
  • Improved performance of the existing concurrent programs by investigating and identifying the impacting tables.
  • Created new concurrent requests as per business requirements.

Education

Master Of Technology - Computer Applications

Amity University
01.2015

Bachelor Of Technology - Information Technology

Govt. Engineering College
01.2012

Skills

  • Software as a Service (SaaS)
  • Client Onboarding
  • Training & Development
  • Customer Experience
  • Overall Team Motivation & Development
  • Strategic Leadership
  • Performance Metrics Analysis
  • Strategic Planning and Execution
  • Overall Improvement of Process & Delivery
  • Partner Onboarding
  • Cross-functional team leadership
  • Department management

Certification

  • Building Rapport with Customers - LinkedIn
  • Getting People to Say Yes through the Power of Persuasion - LinkedIn
  • Project Management Skills for Leaders - LinkedIn
  • Managing Project Stakeholders - LinkedIn
  • Customer Experience Leadership - LinkedIn

Languages

Hindi
Advanced (C1)
English
Advanced (C1)

Timeline

Implementation Manager

Sprinklr
05.2021 - Current

Implementation & Sales Analyst

Meditab Software (I) Pvt. Ltd.
08.2018 - 05.2021

Oracle Apps Techno-Functional Analyst

Capgemini Technology Services India Limited
10.2015 - 08.2018

Bachelor Of Technology - Information Technology

Govt. Engineering College

Master Of Technology - Computer Applications

Amity University

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ANSHUL SHARMA