Anshul Solanki
Indore
Summary
Dynamic Network Engineer with proven expertise at Taskus India PVT.LTD., excelling in troubleshooting and optimizing network performance. Skilled in networking protocols and effective communication, I consistently resolved incidents swiftly, enhancing operational efficiency and customer satisfaction. Committed to continuous learning and collaboration, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Engineer
Taskus India PVT.LTD.
Indore
10.2023 - Current
- Provided first-line technical support via phone, email, chat, and in person.
- Tracked, monitored, and reported helpdesk incidents within defined service level agreements.
- Logged customer issues in ITSM system to ensure high-quality data management.
- Monitored and troubleshot network devices to maintain operational efficiency.
- Coordinated vendor and local IT communications based on requirements.
- Managed DNS records for internal domains, including adding and removing entries.
- Resolved incidents and service requests promptly while communicating progress to customers.
- Compiled progress and statistical reports for management review.
Senior Executive
Star Air
Indore
08.2023 - 10.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Executive
Inter Globe Aviation
Indore
12.2019 - 08.2023
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Performed security checks on luggage and passengers as per standard safety protocols.
- Provided customer service to travelers by answering questions and addressing complaints.
- Coordinated with airlines' personnel for smooth functioning of flight operations activities.
- Maintained records of flight arrivals and departures from the airport terminal.
Education
Bachelor of Science - Computer Science
Model Science Collage
Jabalpur06-2014
High School -
Mahakaushal Higher Secondary School
Jabalpur, M.P.06-2014
Intermediate -
Shri Ram Krishna School
Jabalpur, M.P.Skills
- Networking protocols and technologies
- Data communication and transmission
- OSI model and TCP/IP
- ServiceNow and ticketing tools
- Network topologies and troubleshooting
- IP addressing and subnetting
- Communication skills and presentation
- Leadership and teamwork strategies
- Planning and task tracking
- Motivation and willingness to learn
Certification
CCNA certified from the Network King.
Profile Brief - Total Work Experience
2 Years of work experience as a Network Data Analyst.
Training
- Basics on CCNA
- Basic Security
- Service Now (Incident and Change Management Process)
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars., 2024-11-04, Uttar Pradesh, Priyanka Thakur
Languages
First Language, B1 Intermediate
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Network Engineer
Taskus India PVT.LTD.
10.2023 - Current
Senior Executive
Star Air
08.2023 - 10.2023
Executive
Inter Globe Aviation
12.2019 - 08.2023
Bachelor of Science - Computer Science
Model Science Collage
High School -
Mahakaushal Higher Secondary School
Intermediate -
Shri Ram Krishna School
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