Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Anshul Saraf

Operations Manager-Sales And Support Services
Ghaziabad,Uttar Pradesh

Summary

Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Strong problem-solver and leader committed to optimizing processes to cut costs and increase organizational effectiveness. Uses strong judgement and autonomous decision-making abilities to contribute to the success of the firm. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Great Knowledge of Computer Software's, Printers, VOIP, Dialer, LAN, WAN.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Senior Manager

Tech Brainiac INC
Noida
07.2021 - 05.2023
  • Handling multiple domains like customer service, technical sales, technical support and lead generations department (US and Canada clients).
  • Monitored employee and customer interactions to assess quality of service.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Responsible for P N L and managing payment processing/payment gateways and all digital platforms.
  • Ensuring clarity around priorities and goals for the entire functional area
  • Defined clear targets and objectives and communicated to other team members.
  • Lead and guide an operations team, played an active role in end-to-end support of respective region.

Director of Operations

OneResolve Technologies
Noida
03.2017 - 06.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Handling a variety of sectors, including lead generation for US and Canadian clients, technical sales, technical support, and customer service.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Review current work processes and suggest improvements to operational efficiency.
  • Team leadership and strategy development, coaching team leaders, and influencing talent strategy via hiring, reviewing team performance, and conducting year-end calibrations.
  • Monitoring and analyzing work volume, focusing on streamlining and increasing efficiencies.

AVP of Operations

All Tech Resolve
Noida
01.2013 - 02.2017
  • Built strong relationships with customers through positive attitude and attentive response.
  • Covering a range of domains, including technical sales, technical support, and customer service, as well as lead creation for US and Canadian clients.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Providing support on escalated calls, fixing software, computer and printers issues remotely for various brands.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

Operations Manager

Siron Technologies
Noida
11.2009 - 11.2012
  • Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
  • Worked Effectively in Data Center to Sell Servers, Domains and Other data server services.
  • Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Maintaining shift rosters, incentive design.
  • Motivated and trained employees to maximize team productivity.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Worked Effectively in Data Center to Sell Servers, Domains and Other data server services.

Debt Collection Specialist

IQOR
Noida
03.2007 - 09.2009
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Collaborated with other departments to verify customer compliance with payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Worked with different collection processes like first party, 3rd party Recovery. (Loans,Auto Finance and Cards).

Education

Business Management

Bhartiya Shiksha Parishad
Lucknow, India
07.2003 - 07.2005

Bachelor's of Commerce (B.Com) - Business Administration

Bhartiya Shiksha Parishad
Lucknow, India
07.2001 - 07.2003

Skills

    Operations Strategy and Planning

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Senior Manager

Tech Brainiac INC
07.2021 - 05.2023

Director of Operations

OneResolve Technologies
03.2017 - 06.2021

AVP of Operations

All Tech Resolve
01.2013 - 02.2017

Operations Manager

Siron Technologies
11.2009 - 11.2012

Debt Collection Specialist

IQOR
03.2007 - 09.2009

Business Management

Bhartiya Shiksha Parishad
07.2003 - 07.2005

Bachelor's of Commerce (B.Com) - Business Administration

Bhartiya Shiksha Parishad
07.2001 - 07.2003

Similar Profiles

CREATE PROFILE
Anshul SarafOperations Manager-Sales And Support Services