Anshul Saraf
Operations Manager-Sales And Support Services
Ghaziabad,Uttar Pradesh
Summary
Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Strong problem-solver and leader committed to optimizing processes to cut costs and increase organizational effectiveness. Uses strong judgement and autonomous decision-making abilities to contribute to the success of the firm. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Great Knowledge of Computer Software's, Printers, VOIP, Dialer, LAN, WAN.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager
Tech Brainiac INC
Noida
07.2021 - 05.2023
- Handling multiple domains like customer service, technical sales, technical support and lead generations department (US and Canada clients).
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Responsible for P N L and managing payment processing/payment gateways and all digital platforms.
- Ensuring clarity around priorities and goals for the entire functional area
- Defined clear targets and objectives and communicated to other team members.
- Lead and guide an operations team, played an active role in end-to-end support of respective region.
Director of Operations
OneResolve Technologies
Noida
03.2017 - 06.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Handling a variety of sectors, including lead generation for US and Canadian clients, technical sales, technical support, and customer service.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Review current work processes and suggest improvements to operational efficiency.
- Team leadership and strategy development, coaching team leaders, and influencing talent strategy via hiring, reviewing team performance, and conducting year-end calibrations.
- Monitoring and analyzing work volume, focusing on streamlining and increasing efficiencies.
AVP of Operations
All Tech Resolve
Noida
01.2013 - 02.2017
- Built strong relationships with customers through positive attitude and attentive response.
- Covering a range of domains, including technical sales, technical support, and customer service, as well as lead creation for US and Canadian clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Providing support on escalated calls, fixing software, computer and printers issues remotely for various brands.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Operations Manager
Siron Technologies
Noida
11.2009 - 11.2012
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Worked Effectively in Data Center to Sell Servers, Domains and Other data server services.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Maintaining shift rosters, incentive design.
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Worked Effectively in Data Center to Sell Servers, Domains and Other data server services.
Debt Collection Specialist
IQOR
Noida
03.2007 - 09.2009
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collaborated with other departments to verify customer compliance with payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with different collection processes like first party, 3rd party Recovery. (Loans,Auto Finance and Cards).
Education
Business Management
Bhartiya Shiksha Parishad
Lucknow, India 07.2003 - 07.2005
Bachelor's of Commerce (B.Com) - Business Administration
Bhartiya Shiksha Parishad
Lucknow, India 07.2001 - 07.2003
Skills
Operations Strategy and Planning
Technical proficiency
Data processing skills
Staff management, Budget management
Great decision-making skills
Ability to transform data into actionable, strategic decisions
Dailer, VOIP, Servers, Database, Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager
Tech Brainiac INC
07.2021 - 05.2023
Director of Operations
OneResolve Technologies
03.2017 - 06.2021
AVP of Operations
All Tech Resolve
01.2013 - 02.2017
Operations Manager
Siron Technologies
11.2009 - 11.2012
Debt Collection Specialist
IQOR
03.2007 - 09.2009
Business Management
Bhartiya Shiksha Parishad
07.2003 - 07.2005
Bachelor's of Commerce (B.Com) - Business Administration
Bhartiya Shiksha Parishad
07.2001 - 07.2003