Anshumaan Kharga

• Owning and overlooking building functions - Member Experience, Workplace Experience, Operations, Events, Renewals, Member Escalations.
• Owning the building P&L for WeWork BKC (2060 desks) & WeWork Andheri East (3026 desks) and collectively working towards making a positive EBITDA.
• Enhanced community engagement by organizing and executing various events, workshops, and programs.
• Coaching & guiding the team by being a leader and ensuring they reach their maximum potential.

• Responsible for maintaining a high NPS > 70 (net promoter score) and member experience by conducting regular meetings with team members, fostering collaboration and promoting a positive work environment.
• Facilitated conflict resolution among community members, leading to stronger relationships and improved experience.

• Leading core building operations for WeWork BKC by managing - Cleanliness, Parking, Stakeholder management, handling conflict resolution, building upkeep.
• Coordinate with the support staff for smooth day to day functioning of the building (Security, IT, Housekeeping, F&B, LL, R&M).
• Established in setting up of new Enterprise accounts at WeWork BKC (Adyen, Kyndryl, MSD, Organon, Verlinvest, Twitter, Guidepoint).

• Created and implemented Service Cloud operations dashboard for entire West Territory
• Standardized SOP move-in & move-out process, pantry set-up, parking, ticket TAT for the territory.
• Assisted in creating Ops Website which will have latest and updated operations documents.
• Successfully planned and conducted “Operations Day” (Covering all aspects from stakeholder management, challenges, feedback to reiterating topics where Community face most challenges).
• Achieved overall cleaning score of 95% for West territory (Q1 + Q3 + Q4).

• Built relationships with internal and external stakeholders.
• Ensured all members were aware of building functionality in NMO (New Member Orientation).
• All member on ground issues were resolved in timely manner.
• Manning and taking charge of Community Bar.

• Trained on B737, B777 & A330 - 200/300 covering both International and Domestic routes working in Premier and Economy cabins.
• Creating great customer experience & relationship & dealing with guest issues with limited resources.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Achieved certificate of appreciation for second quarter: 2016-2017.

• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Handled banquets both corporate and social and was primary contact for sales tours and generating BEO (Banquet Event Order).
• Organizing recce for customers and discussing cost (food beverage and banquet hall) and was in charge of all walk-in tours (Average 3 - 4 tours per day).
• Established good knowledge and experience in managing operations in banquets and restaurants.

Food & Beverage Department:

• Worked at Prego (Italian Restaurant).
• Worked at Seasonal Taste (All Day Dining Restaurant).
• Worked at Mix@36 (Restro Bar).
• Have sufficient knowledge of Fidelio, Opera and Micros.