Anshuman
Banking Professional
Roorkee,UT
Summary
Results-driven Banking and IT Operations Leader with expertise in compliance, audit readiness, and process improvement. Enhanced service quality and mitigated risk through effective team supervision and staff training. Committed to delivering outstanding customer service and fostering staff loyalty through impactful leadership and communication.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Zila Sahkari Bank Ltd. Haridwar
06.2026 - Current
- Supervised daily branch operations and ensured compliance with banking policies and regulatory procedures.
- Coordinated customer service activities to resolve account, loan, and transaction issues promptly.
- Reviewed cash handling, voucher entries, and ledger records for accuracy and completeness.
- Supported branch lending activities by verifying documents and guiding staff through loan processing.
- Monitored deposit, withdrawal, and transfer workflows to maintain service consistency and control risks.
- Trained frontline staff on banking procedures, customer interaction, and operational accuracy.
- Prepared branch reports, reconciliations, and MIS updates for management review and action.
- Assisted branch leadership in improving efficiency, service quality, and audit readiness.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Implemented process improvements to increase productivity.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Maintained friendly and professional customer interactions.
- Submitted loan applications to underwriter for verification and recommendation.
- Complied with established internal controls and policies.
IT Assistant Manager
Zila Sahkari Bank Ltd. Haridwar
08.2019 - Current
- Coordinated IT helpdesk operations, prioritizing service requests and escalating critical incidents.
- Managed core banking application support, resolving user issues and maintaining transaction continuity.
- Maintained network, server, and endpoint availability through routine monitoring and preventive checks.
- Implemented security controls for user access, password management, and system permissions.
- Trained staff on banking software usage, troubleshooting steps, and IT policies.
- Prepared MIS reports and documentation for audits, compliance, and management review.
- Developed comprehensive training materials to guide staff on using new systems and applications effectively.
- Safeguarded company data by enforcing strict cybersecurity policies and protocols.
- Standardized hardware configurations across all devices in the organization, simplifying device management processes.
- Collaborated with the IT team to design, develop, and deploy new technology solutions for the organization.
- Enhanced system efficiency with routine maintenance and troubleshooting tasks.
- Championed continuous improvement efforts within the IT department by identifying areas of inefficiency or outdated practices requiring modernization.
- Increased overall productivity by automating repetitive tasks through custom script development.
- Addressed user concerns promptly, fostering a positive work environment that emphasized customer service excellence within the IT department.
- Improved IT infrastructure by implementing and managing network updates and software installations.
- Evaluated emerging technologies for potential implementation in driving organizational growth and efficiency gains.
- Coordinated with vendors to procure hardware, software, and services at competitive rates.
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
Education
Bachelor of Science - Computer Science
BTKIT Dwarahat
Almora, India 04.2001 -
Skills
Banking
Loan application evaluation
Account management
Compliance management
Audit preparation
Proficient in [software program]
Cash handling
Account analysis
Loan expertise
Operations management
Relationship management
Financial services
Banking software
Team development training
Staff education and training
Training and development
Relationship building and management
Relationship building
Team development
Excellent work ethic
Customer engagement
Google drive
Proficient in [software program]
Branch presentations
Timeline
Assistant Branch Manager
Zila Sahkari Bank Ltd. Haridwar
06.2026 - Current
IT Assistant Manager
Zila Sahkari Bank Ltd. Haridwar
08.2019 - Current
Bachelor of Science - Computer Science
BTKIT Dwarahat
04.2001 -
Singing And Reading Books
I have sung in the functions of the College.
I love to read new things new articles like newspaper and to be updated.