Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Accomplishments
Leadershipcompetencies
Languageproficiencies
Careermilestones
Personal Information
Professionalbrandandexpertise
Profile Snapshot
Timeline
Generic
ANSHUMAN DAS

ANSHUMAN DAS

Bengaluru

Summary

Results-driven Operations Expert with 14+ years of progressive leadership experience specializing in: Strategic operations management and cost optimization (INR 50+ Lakhs savings delivered) Multi-site logistics operations (7 major hubs in Bangalore) Reverse logistics and supply chain optimization Process excellence and innovation implementation Cross-functional team leadership Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

16
16
years of professional experience

Work History

Manager Operations - Reverse COE

SHADOWFAX TECHNOLOGIES
01.2021 - Current
  • Company Overview: Leading Innovation in Logistics Operations
  • Spearheaded Pan-India QC-Debit project resulting in INR 50 Lakhs cost savings
  • Integrated and optimized operations across 7 regional hubs
  • Implemented RPC across 5 Distribution Centers
  • Streamlined RPC in 5 Distribution Centers to prevent loss in reverse and forward cancel shipments
  • Identified fraud legs in the entire logistics network
  • Objective: Reduce client escalations by identifying rider errors and introducing a secondary QC process in HUBs
  • Identified rider mistakes and provided targeted training, leading to reduced client escalations
  • Installed webcams in 600+ HUBs, enabling HUB incharges/Team Leads to perform real-time secondary QC and guide riders
  • Focused teams on secondary QC link validation and feedback, ensuring adherence to processes
  • Results: Reduced escalations by 15% during peak season after the first phase of webcam installation
  • AJIO's rider QC escalations dropped from 1.20% to 0.17%
  • Escalations from clients such as Flipkart, Meesho, Tatacliq, and Nykaa reduced from 2.18% to 0.49%
  • Ongoing Work: Expanded webcam installation to an additional 400 HUBs, with 700 more in progress
  • Reduced loss acceptance by INR 50 lakhs through strategic process improvements
  • Optimized reverse logistics operations enhancing profitability
  • Implemented metrics-driven customer satisfaction improvement programs
  • Developed and implemented comprehensive SOPs across operations
  • Established efficient vendor management processes
  • Achieved 30% reduction in hub pendency rates
  • Led multiple cross-functional teams for process improvement
  • Implemented enhanced quality check processes
  • Developed automated tracking and monitoring systems
  • Leading Innovation in Logistics Operations

Territory Sales Manager

PHONEPE
01.2018 - 01.2021
  • Company Overview: Digital Payments Solutions Leadership
  • Achieved #1 ranking in Bangalore South for transaction volume in 2021
  • Maintained 95% merchant retention rate in 2020
  • Established 7 new market channels in 2019
  • Designed and launched innovative sales strategy in 2018
  • Digital Payments Solutions Leadership

Sale Manager

QU Furniture Pvt. Ltd.
Bangalore
06.2018 - 11.2018

Area Sales Manager

Zoppo Mobile Premier Marchents Pvt. Ltd.
Kolkata
07.2017 - 06.2018

Territory Sales Manager

Gionee India Ltd.
Kolkata
08.2016 - 07.2017

Area Sales Manager

Onida Ltd.
Bangalore
08.2015 - 08.2016

Assistant Manager

Carrier Midea India Pvt. Ltd.
Bangalore
12.2014 - 08.2015

Territory Sales Representative

IFB Home Appliance Ltd.
Bangalore
08.2012 - 11.2014

Sales Executive

Videocon Mobiles
Kolkata
08.2010 - 07.2012

Team Leader

Tata Sky
Kolkata
11.2008 - 08.2010

Education

Bachelor of Business Administration - Business Management

West Bengal University of Technology
01.2006

Skills

  • ERP Systems
  • Logistics Management Software
  • Data Analytics Tools
  • Business Intelligence Platforms

Affiliations

  • Active Member, Supply Chain Management Professional Network
  • Regular Contributor, Logistics Management Forums
  • Member, Operations Excellence Group

Websites

Accomplishments

Implemented QC-Debit project delivering INR 50 Lakhs savings, Successfully managed network of 7 logistics hubs, Led and mentored 50+ team members across multiple locations, Achieved 25% improvement in operational efficiency, Maintained 95% target achievement rate consistently

Leadershipcompetencies

  • Strategic Planning and Execution
  • Cross-functional Team Leadership
  • Change Management
  • Process Innovation
  • Stakeholder Management
  • Performance Optimization
  • Risk Management
  • Quality Assurance

Languageproficiencies

Professional Business Communication, Native Proficiency, Professional Working Proficiency, Native Proficiency

Careermilestones

  • 2023, Led Pan-India QC-Debit project with INR 50L impact
  • 2022, Implemented RPC across 3 Distribution Centers
  • 2021, Achieved #1 ranking in Bangalore South
  • 2020, Recognized for operational excellence
  • 2019, Led digital transformation initiatives

Personal Information

Title: Senior Operations & Logistics Strategist

Professionalbrandandexpertise

Transforming operational challenges into revenue-generating opportunities, Developing and implementing scalable solutions in logistics and supply chain, Building, training, and mentoring high-performance teams, Implementing cutting-edge solutions in reverse logistics, Consistently exceeding targets and optimizing operational costs

Profile Snapshot

Results-driven Operations Expert with 14+ years of progressive leadership experience specializing in strategic operations management and cost optimization, multi-site logistics operations, reverse logistics and supply chain optimization, process excellence and innovation implementation, and cross-functional team leadership.

Timeline

Manager Operations - Reverse COE

SHADOWFAX TECHNOLOGIES
01.2021 - Current

Sale Manager

QU Furniture Pvt. Ltd.
06.2018 - 11.2018

Territory Sales Manager

PHONEPE
01.2018 - 01.2021

Area Sales Manager

Zoppo Mobile Premier Marchents Pvt. Ltd.
07.2017 - 06.2018

Territory Sales Manager

Gionee India Ltd.
08.2016 - 07.2017

Area Sales Manager

Onida Ltd.
08.2015 - 08.2016

Assistant Manager

Carrier Midea India Pvt. Ltd.
12.2014 - 08.2015

Territory Sales Representative

IFB Home Appliance Ltd.
08.2012 - 11.2014

Sales Executive

Videocon Mobiles
08.2010 - 07.2012

Team Leader

Tata Sky
11.2008 - 08.2010

Bachelor of Business Administration - Business Management

West Bengal University of Technology
ANSHUMAN DAS