Open To Work
Anshuman Grahacharya
Jatni
Summary
- Data Processing Executive with extensive experience in data management and customer relations.
- Proven ability to optimize workflows through technical troubleshooting and effective communication, consistently exceeding service targets.
- Recognized for implementing innovative solutions that enhance operational efficiency and support team dynamics.
- Strong work ethic, adaptability, and exceptional interpersonal skills contribute to delivering positive customer experiences.
Overview
8
8
years of professional experience
Work History
Data Processing Executive
Moksh Tech Pvt. Ltd.
12.2024 - Current
- Executed data processing tasks to support organizational functions.
- Collaborated with cross-functional teams on inventory checks and customer support.
- Managed job allocations and scheduled activities to optimize workflow efficiency.
- Contributed innovative solutions to enhance team performance and achieve objectives.
- Prioritized tasks effectively to meet service goals consistently.
- Applied strong problem-solving skills to resolve issues promptly and effectively.
Process Executive
REI Data Solutions Pvt. Ltd.
03.2024 - 11.2024
- Executed SMS marketing campaigns for real estate as a backend Process Executive.
- Utilized Batchlead and Text Drip tools to enhance outreach to potential sellers.
- Streamlined lead generation processes to improve efficiency and effectiveness of marketing efforts.
- Collaborated with clients to align messaging strategies and maximize lead acquisition.
System Administrator
NIIS GROUP OF INSTITUTIONS
07.2023 - 03.2024
- I worked here as a system administrator.
- In this role you are responsible for assisting with system issues and maintenance.
- I also got a chance to be involved in the admission of the various engineering degree programs.
- Created user accounts and managed access rights for users.
Customer Service Representative
TTEC PVT. LTD. (FORMERLY MOTIF PVT. LTD.)
05.2022 - 05.2023
- Resolved complex buying activity issues for eBay members, ensuring seamless transactions.
- Identified and addressed problems proactively, boosting customer satisfaction ratings significantly.
- Collaborated with cross-functional teams to enhance efficiency in issue resolution.
- Communicated clearly with eBay members, providing concise assistance and support.
- Maintained up-to-date knowledge of eBay's buying program policies to deliver accurate information.
Technical Executive
VODAFONE INDIA SERVICES PVT. LTD.
04.2020 - 03.2022
- Resolved complex technical issues, enhancing service quality and customer satisfaction.
- Provided troubleshooting for Home Broadband technical problems in New Zealand.
- Transferred to UK Home Broadband process, focusing on inbound calls for activations.
- Guided customers through activation process, leading to increased retention rates.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
TTEC PVT. LTD.(FORMERLY MOTIF PVT. LTD.)
09.2018 - 03.2020
- Delivered exceptional customer support, resolving hotel stay complaints effectively.
- Demonstrated strong problem-solving skills, achieving high levels of customer satisfaction.
- Enhanced customer handling skills through interactions with diverse clientele.
- Transitioned to Holiday Domestic Sales as a chat sales representative, offering budget-friendly packages.
- Proactively pursued sales opportunities, improving understanding of customer needs.
- Specialized in check-in denial cases within MakeMyTrip Stuck department, ensuring timely resolutions.
- Provided product information and recommendations to enhance customer satisfaction.
- Documented customer interactions accurately in the CRM system.
- Trained new staff on customer service protocols and tools.
- Addressed escalated complaints effectively to maintain client relationships.
- Conducted follow-up calls to ensure customer needs were met continuously.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operation Executive
AEGIS CUSTOMER SUPPORT Pvt. Ltd.
12.2017 - 04.2018
- Addressed customer concerns through inbound and outbound calls, ensuring swift resolutions.
- Utilized effective communication skills to resolve issues efficiently and provide optimal solutions.
- Demonstrated strong problem-solving abilities, leading to rapid resolution of customer concerns.
- Adopted a proactive approach to minimize resolution times and enhance customer satisfaction.
Education
Diploma - Civil Engineering
Jharsuguda Engineering School
Jharsuguda01.2017
10th -
E.Co.Rly.M.H.S.School
Jatni01.2013
Skills
- Microsoft Office Suite
- Data management and processing
- Customer service and relations
- Team leadership
- SMS marketing strategies
- Workflow optimization
- Effective communication skills
- Conflict resolution techniques
- Technical troubleshooting
- Campaign execution and planning
- Problem solving and quality assurance
Disclaimer
I, Shri Anshuman Grahacharya, hereby declare that the above information is true to the best of my knowledge, and I am solely responsible for the authenticity of the same.
Languages
- Odia
- English
- Hindi
Personal Information
Hobbies: Indoor and Outdoor Games, Group Activities, Travelling
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₹45000/yr - ₹200000/yrTimeline
Data Processing Executive
Moksh Tech Pvt. Ltd.
12.2024 - Current
Process Executive
REI Data Solutions Pvt. Ltd.
03.2024 - 11.2024
System Administrator
NIIS GROUP OF INSTITUTIONS
07.2023 - 03.2024
Customer Service Representative
TTEC PVT. LTD. (FORMERLY MOTIF PVT. LTD.)
05.2022 - 05.2023
Technical Executive
VODAFONE INDIA SERVICES PVT. LTD.
04.2020 - 03.2022
Customer Service Representative
TTEC PVT. LTD.(FORMERLY MOTIF PVT. LTD.)
09.2018 - 03.2020
Operation Executive
AEGIS CUSTOMER SUPPORT Pvt. Ltd.
12.2017 - 04.2018
Diploma - Civil Engineering
Jharsuguda Engineering School
10th -
E.Co.Rly.M.H.S.School