ANSHUMAN KUMAR
Noida
Summary
Dynamic and experienced transition specialist and project manager with extensive experience in the management consulting industry, with global delivery centers, excelling in HMIS implementations, shared services, HRO, and contact center. Proven track record in transition management, enhancing client success through effective process migrations. Strong analytical abilities and a results-oriented approach led to significant operational improvements, ensuring seamless on-boarding, transition, and service delivery.
Overview
12
12
years of professional experience
Work History
Project Manager
C-DAC (Payroll Company Alankit Limited)
Noida
03.2025 - Current
- Capture and manage the end-to-end process of the Business & Operations which involve Process, Technology & People.
- HMIS IT Implementations and Change Management.
- Tracking of Transition & On-boarding of Client progress, IT related Issue/Risk, Escalations handling.
- CMMI Level 5 Standard Documentations of the Business Processes.
Transition Manager
National Health Authority (Payroll Company - Access Health International & NISG)
New Delhi
09.2021 - 03.2025
- Capture and manage the end-to-end process of the Business & Operations which involve Process, Technology & People.
- Plan and coordinate the business readiness, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment.
- Manage key transitions across various functional blocks in the ABDM environment.
- Overall Coordination of ABDM Vendor Support Team & Call Center.
Deputy Manager (Transition & Client Success)
AuthBridge
Gurgaon
12.2020 - 09.2021
- Capture the End-to-End Process of the Client’s Business & Operations which involve Process, Technology & People.
- Oversees and manages personnel, relationships with clients, and detailed decisions to ensure that transaction meets service level agreements.
- Ensure service transition is planned and executed to schedule, budget and scope.
- Build transition plans including infrastructure/application support models, change management.
- Responsible for coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work.
Process Champion (TL) - Transition SME & Project Management
MERCER
Noida
04.2020 - 11.2020
- To understand and capture the End-to-End Process of the Client’s Business & Operations which involve Process, Technology & People.
- End-to-End Transition of Insurance Process.
- Remote Based Transition of the process from Australia to India.
- Setting up governance mechanism in terms of various report and transition dashboards.
- Managing the process workflow changes and coordinating with the respective stakeholders ensuring timely delivery.
- Finding the Improvement Areas to run the process effectively and efficiently and discussing the same with the internal stakeholders & seeking approvals on them same with the client and making sure to implement it successfully.
- Saved 1000s of hours by bringing the automation into the place where manual efforts were done, also through various other steps.
- Suggested Triple Play Ideas, which turns out to be a successful task and appreciated by the top management and client.
Senior Process Associate (Transition SME & Project Management)
CAPGEMINI
Noida
06.2017 - 03.2020
- Knowledge transfer to 50 team members in Trichy in 4 waves with duration of 1 month.
- Imparting the seamless Knowledge Transfer to the Team.
- Co-owning the delivery until the process gets stabilized.
- Handling/Leading the Team of LIVE Process as well as Training Team in 24x7 Shift.
- Looking after all the escalations of the Live Production Team.
- Discuss weekly reports on the progress of the team during ramp up phase with the clients.
- Improvement in efficiency of team from 80% to 95% by implementing Resolution expert for group of 15 team members.
Associate (Transition SME)
Capgemini
Manila
03.2019 - 05.2019
- Company Overview: Capgemini is a global leader in consulting, technology services and digital transformation.
- Transition of image grabbing and file traffic officer process of one of the technology providers of aerial imagery, data analytics and geographic information system solutions (GIS).
- Involved in the transition of the process from Philippines to India, which involved gathering of knowledge of 4 process and become proficient in tools or products used by the clients.
- Preparation of Desktop Procedure (SOP) & all training related documents covering all aspects of the business with using the up-to-date Market Documentation Tools (Articulate, Webex, SharePoint, PPT, Video, HTML Files etc.).
- Looking after the Compliances & Policies of both Internal & Eternal parties and accordingly coordinating with the various internal stakeholders to configure the client in the internal tools and applications.
- Preparation of Flow Charts and Blueprints of the end-to-end process (Visio Tool).
- Capgemini is a global leader in consulting, technology services and digital transformation.
Process Associate - Transition
Capgemini
Noida
06.2017 - 02.2019
- Part Transition Team & getting the clients onboard.
- Preparation of Desktop Procedure (SOP) & all training related documents covering all aspects of the business with using the up-to-date Market Documentation Tools.
- Imparting the seamless Knowledge Transfer to the Team.
- MIS Reporting, Work Force Management, Generating Dashboards and Data Analysis.
- Looking after RTA (Real Time Analysis) Process.
Financial Advisor - Lead (Marketing)
RESERVOIR FINANCIAL
New Delhi
07.2016 - 03.2017
- Investment & Wealth Management Portfolio of Clients.
- Looking after client retention for their queries related to financial prospects.
- Meeting the clients and closing the lead, Building relationships with the client.
Sr. Executive - Marketing
DURGA SECURITIES SERVICES
New Delhi
06.2013 - 07.2014
- Marketing of Company’s Product and Managing the Marketing Team.
- Presenting the business to potential clients.
- Negotiation on deals with clients.
- Business expansion and growth.
Education
MBA - International Business & Marketing
Amity International Business School, Amity University
Noida05-2016
Certificate in Corporate Communication - Corporate Communication
Amity Institute of Corporate Communication
Noida05-2016
Certificate in Psychology & Allied Sciences - Psychology & Allied Sciences
Amity Institute of Psychology & Allied Sciences
Noida05-2016
Certificate in Foreign Language in French - French Language And Literature
Amity School of Foreign Languages
Noida05-2016
Certificate in Corporate Leadership -
Amity Global Business School
Singapore06-2015
B.COM -
01.2013
Skills
- Analytical abilities
- HRO & Shared Services
- Customer service
- Accounts & Finance
- HMIS-IT Implementation
- Global Delivery Centers
- Process Migrations
- Transition Management
- Change Management
- Client Success
- Project Management
- People Management
- Training Management
- Incident Management
- Service Operation Management
- Result oriented
- Multi-tasking
Languages
- English
- Hindi
Personal Information
- Father's Name: Daya Shankar Pandey
- Date of Birth: 07/28/93
- Gender: Male
- Nationality: Indian
- Marital Status: Single
References
References available upon request.
Disclaimer
I hereby declare that the above-mentioned information is correct and that to the best of my knowledge & believe. I self-bear the responsibility for the correction of the above-mentioned Particulars.
Timeline
Project Manager
C-DAC (Payroll Company Alankit Limited)
03.2025 - Current
Transition Manager
National Health Authority (Payroll Company - Access Health International & NISG)
09.2021 - 03.2025
Deputy Manager (Transition & Client Success)
AuthBridge
12.2020 - 09.2021
Process Champion (TL) - Transition SME & Project Management
MERCER
04.2020 - 11.2020
Associate (Transition SME)
Capgemini
03.2019 - 05.2019
Senior Process Associate (Transition SME & Project Management)
CAPGEMINI
06.2017 - 03.2020
Process Associate - Transition
Capgemini
06.2017 - 02.2019
Financial Advisor - Lead (Marketing)
RESERVOIR FINANCIAL
07.2016 - 03.2017
Sr. Executive - Marketing
DURGA SECURITIES SERVICES
06.2013 - 07.2014
MBA - International Business & Marketing
Amity International Business School, Amity University
Certificate in Corporate Communication - Corporate Communication
Amity Institute of Corporate Communication
Certificate in Psychology & Allied Sciences - Psychology & Allied Sciences
Amity Institute of Psychology & Allied Sciences
Certificate in Foreign Language in French - French Language And Literature
Amity School of Foreign Languages
Certificate in Corporate Leadership -
Amity Global Business School
B.COM -
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