Anson Samuel

Managing effective inventory management via ORACLE and implement strategies to maintain optimal stock levels and reduce waste.
Monitoring and controlling supply chain costs, identifying areas for cost reduction without compromising on the quality or delivery timelines.
Forecasting inventory to plan Imports and ensuring timely clearance of goods through customs.
Handle customer escalations related to member commissions/ payments/ shipments etc
Organize and participate in Distributor meetings / events across India.
Conduct webinars on Company Compensation Plan
Active planning and coordinating for New Product Launches and Events.

My job was to be a reliable contact for my clients, to notice and act upon opportunities and make sure the logistic environment of my client runs smoothly.
Provide a full suite of customer service offerings (including bookings, enquiries, supply request and service recoveries.
Coordinated on regular basis with the import/ export clearance team and the customers to get the shipments cleared on time.
Registered traces for the damage shipments and followed up with the internal team for the damage report. Followed up with the claims on the refund status.
Worked closely with sales and assisted in client meetings, to find solution to close gaps which helped enhance the customer’s experience and business..
Prepared daily MIS report for sales and clients.`

• Arranged domestic and international travel for top management executives.
• Took care of ticketing and travel arrangements (air, car hotel, rail) within the pre-approved budget.
• Arranged the necessary forex and sim cards for international travel as per the policy.
• Handled hotel accommodation and car services (local and outstation)
• Coordinated for rail tickets on timely basis.
• Prepared the documentation for Visas and got it done efficiently.
• Prepared MIS reports for weekly billing for around 10 lacs across different verticals.
• Vendor relationship management.
• Followed up with the airlines/ hotels/ car services for agreement tie ups.

- Handled corporate travel activities for Managing Committee & CEO. Accountable for designing and costing of the itinerary.

- Provided Induction to the new joiners and creation of logins and the other joining paperwork.

- Handled employee grievances and got their issues resolved.

- Interacted with the Travel Agents, Airlines, Hotels and Car Vendors in the US.

- Prepared invite letters for visa & other necessary documents, looking into foreign exchange and following the billing procedure for the reimbursements of claims post travel.

- Prepared MIS data in regards to monthly flight bookings, hotel and car costs.

- - Also handled the UK/ US shift drop facility and maintained the data.

- Worked for a travel voice process named “Travelocity” and also worked in the non voice process (via E-Mail).

- Responsible for handling customer queries regarding Air, Car and Hotel Bookings via. phone.

- Playing a key role in working on the Sabre Reservation System & Kana.

- Following up with the airlines in case of schedule change, loss of baggage, etc.

- Looking into the migration of the E-Mail process to Pune.

- Handling post travel requests such as bill receipts, refunds, etc.

Accountabilities:

- Attended to sales and service related calls for Videocon, Amtrex Hitachi, Cal Tiger, Mercedes Benz & Tiger Cipla.

- Assisted the Team Leader in call calibrations and floor walked on behalf of the Team Leader.