Ansoori Vijusha
Hyderabad
Summary
To be part of an enthusiastic work environment where I can utilize my technical skills and analytical capabilities to accomplish organizational goals and contribute to operational excellence.
Overview
3
3
years of professional experience
Work History
Google Techstop Scheduling operations
Google
Hyderabad
12.2025 - Current
- Strategically managed scheduling operations for Google COEs, optimizing resource allocation and coverage.
- Resolved GUTS tickets efficiently, ensuring timely resolution of internal service requests.
- Leveraged Verint platform to track performance and streamline workforce operations.
- Coordinated user exceptions regarding scheduling to maintain operational efficiency.
SQL Database Analyst
HCL Technologies Ltd.
09.2023 - 07.2025
- Managed SQL Server environments, including the application of service packs and cumulative updates to ensure system security and stability.
- Administered database security by managing user logins, roles, and granular permissions, ensuring strict adherence to organizational access policies.
- Proactively resolved critical space management issues involving database and log files to prevent downtime and maintain peak performance.
- Executed successful periodic backup and recovery operations, ensuring 100% data availability for business operations.
- Utilized in-depth knowledge of ITIL processes and Change Management to facilitate smooth system transitions and minimize operational risk.
- Identified needs of customers promptly and efficiently.
- Streamlined workflow by managing Incident Management (IM) and Service Requests (SR) through ServiceNow, maintaining high SLA compliance.
Education
Intermediate Education -
Sri Chaitanya JR. College
Secondary School Education -
Darwin - The School
Skills
MS SQL Server Administration
- Database Management
- SSMS
- Verint
- ServiceNow
- Guts Ticketing
- Scheduling Operations
- SQL Security
- Backup & Recovery
- Microsoft Office Suite
- Excel
- Word
- Outlook
- SQL Server management
- ITIL processes
Disclaimer
I solemnly declare that the information furnished above is free from errors to the best of my knowledge and belief.
Timeline
Google Techstop Scheduling operations
Google
12.2025 - Current
SQL Database Analyst
HCL Technologies Ltd.
09.2023 - 07.2025
Intermediate Education -
Sri Chaitanya JR. College
Secondary School Education -
Darwin - The School