Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Timeline
Generic
Ansuman Baishya

Ansuman Baishya

Guwahati

Summary

IT Support Engineer with extensive experience at Luminous, specializing in troubleshooting and system administration. Achievements include significant enhancements in my own performance and effective collaboration within teams. Known for rapid learning and strong problem-solving abilities, delivering exceptional user support and ensuring high operational efficiency.

Overview

4
4
years of professional experience

Work History

IT Support Engineer

Luminous
Guwahati
05.2023 - 06.2024
  • Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
  • Monitored server performance metrics to identify areas of improvement or optimization.
  • Managed daily backup files.
  • Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
  • Maintained positive working relationship with fellow staff and management.

Computer Operator

Covid Center
Guwahati
07.2020 - 02.2021
  • Operated and assembled computers, printers, scanners and cabling.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holidays shifts.
  • Built and fixed multiple home computers and networks.
  • Performed various duties such as operating computers, troubleshooting, Installing software, hardware in lab PC's at my own Institution.

Education

Integrated Master of Computer Applications - Cloud Technology & Information Security

Assam Downtown University
Panikhaiti
01.2022

Skills

  • Troubleshooting
  • Operating systems
  • LAN/VLAN
  • System administration
  • Microsoft office expert
  • Problem solving
  • Time management
  • Punctual
  • Fast learner
  • Team working
  • Active listening
  • Effective communication
  • User support
  • Customer service expert

Languages

English, Hindi, Assamese

Extracurricular Activities

Built and fixed multiple home computers and networks. Performed various duties such as operating computers, troubleshooting, Installing software, hardware in lab PC's at my own Institution.

Timeline

IT Support Engineer

Luminous
05.2023 - 06.2024

Computer Operator

Covid Center
07.2020 - 02.2021

Integrated Master of Computer Applications - Cloud Technology & Information Security

Assam Downtown University

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Ansuman Baishya