ANSUMAN SAHOO
Puri,Odisha
Summary
Professional with solid experience in enhancing customer interactions and satisfaction. Skilled in problem-solving, communication, and active listening. Strong team collaborator with focus on achieving impactful results. Reliable and adaptable, excelling in dynamic environments to meet evolving needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Team Member
Bandhan Bank
06.2024 - 09.2024
- Monitored customer service performance metrics, reporting findings to management for strategic planning
- Managed customer experience projects from inception through to successful implementation and review
- Monitored and reported on impact of customer experience initiatives on overall business performance
- Coordinated with IT department to improve online customer support channels, reducing resolution times
E-Relationship Manager
Icici bank
09.2021 - 01.2024
- Created sales and marketing strategies to increase customer base and enhance sales
- Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes
- Identified opportunities for growth, expansion and sales by conducting market research
Education
Bachelor in Commerce - Micro Economics
S.C.S Autonomous College
Puri04.2019
MBA - Marketing Management
Bharatiya Vidya Bhawan
Bhubaneswar05.2021
Skills
- Time Management
- Problem-solving skills
- Organizational Skills
- Complaint Handling
- Communication Skill
Languages
English
Hindi
Odia
Passions
- Cricket Lover
- Travelling
- Watching movie
Certification
Certified Business Analyst
Timeline
Customer Experience Team Member
Bandhan Bank
06.2024 - 09.2024
E-Relationship Manager
Icici bank
09.2021 - 01.2024
Bachelor in Commerce - Micro Economics
S.C.S Autonomous College
MBA - Marketing Management
Bharatiya Vidya Bhawan
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