Yodhajit Basu
WORKDAY FUNTIONAL CONSULTANT (HCM)
Bangalore,KA
Summary
Workday-certified HR professional with 18+ years of progressive experience in HRIS management, Workday HCM consulting, and strategic HR business partnering across global environments. Proven ability to drive digital HR transformation, lead Workday implementations, and support business leaders with actionable workforce insights. Adept in stakeholder management, HR operations, and org design while operating as an individual contributor in complex matrix organizations.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
3
3
Certifications
Work History
Workday Functional Consultant – HCM
Accenture
01.2021 - 01.2024
- Led end-to-end Workday HCM implementations including Core HCM, Absence, and Talent modules.
- Partnered with global HR teams and IT to enhance Workday usability, automation, and process alignment.
- Designed custom reports, dashboards, and security roles supporting data-driven HR decisions.
- Worked closely with HRBPs to understand business needs and translate them into system solutions.
- Acted as an SME for Workday functionality during organizational transformation projects.
- Reduced manual HR effort by 30% through optimization and automation in Workday.
- Managed day-to-day operations of HR systems, integrations, and audits for compliance.
- Contributed to data migration and UAT during Workday rollout.
- Trained HR team on HRIS best practices and reporting tools.
Leave of Absence (LOA) Subject Matter Expert
Accenture
01.2012 - 01.2021
- Lead Workday Absence & Time Tracking Implementation.
- Configure modules for leave of absence, accrual plans, eligibility rules, time entry, work schedules, approvals, and reporting.
- Gather requirements via workshops and design business processes accordingly.
- Serve as the go-to advisor on absence and time tracking, ensuring clean, efficient configurations aligned with Workday and Accenture standards.
- Lead discovery sessions with HR, business, and technical teams, translating business needs into technical designs and executable configurations.
- Prepare test cases, conduct system and integration testing, resolve defects, and deliver functional documentation and training materials.
- Define security roles, collaborate on integrations, provide functional guidance to data or integration teams, and validate end-to-end setups.
- As an SME manage LOA or absence workstreams, make critical decisions, track progress, and report status updates to project managers and PMO.
- Stay current with Workday features, propose process improvements, and deliver training to end-users and HR teams.
Customer Service Executive, Fraud Detection Team
HSBC
01.2009 - 01.2011
- Monitor transactional activities across various channels to identify and assess potential fraudulent patterns.
- Utilize internal systems and data sources to investigate anomalies and determine the legitimacy of transactions.
- Engage with customers through inbound and outbound calls to verify suspicious activities, provide assistance, and offer guidance on protecting their accounts.
- Document and maintain detailed records of investigations, including actions taken and outcomes.
- Ensure timely escalation of complex cases to senior fraud officers or management.
- Adhere to HSBC's internal policies, regulatory requirements, and industry best practices to mitigate fraud risks.
- Participate in training sessions to stay updated on emerging fraud trends and prevention techniques.
- Work closely with other departments, such as Customer Relations, Chargeback, and Business units, to resolve fraud-related issues and enhance overall service delivery.
Process Trainer
Invensis Technologies
01.2008 - 01.2009
- Deliver induction and process-specific training to new employees.
- Familiarize them with company policies, systems, tools, quality expectations, and client guidelines.
- Conduct assessments and certifications to evaluate job readiness.
- Train employees on workflows, scripts, communication standards, and escalation procedures.
- Monitor trainees in the production environment.
- Provide floor support and coaching as they transition from training to live operations.
- Conduct sessions for existing employees on policy changes, system updates, or performance improvement areas.
- Create and update training manuals, e-learning content, SOPs (Standard Operating Procedures), and assessments.
Customer Service Associate
Firstsource
01.2007 - 01.2008
- Analyzing existing processes and recommending improvements.
- Developing process documentation and flow charts.
- Training staff on new processes and systems.
- Monitoring process performance and making adjustments as needed.
- Collaborating with management to align processes with business goals.
- Attending and resolving client issues through calls, chat, and emails with excellent communication skills.
- Working in a 24x7 shift, voice process, and maintaining customer satisfaction.
Education
Bachelor in Business Administration -
IT Center University of North Bengal
06-2006
Skills
- Workday HCM
- SNOW
- Oracle
- TLC
- Jabber
- SharePoint
- Citrix
- Access Directory
- EGRC
- SQF
Websites
Certification
Workday core HCM
Interests
Travel
Cricket
Cooking
Movies
Industry Skills
- Strong quantitative, analytical, data-intuition and problem-solving skills
- Ability to communicate clearly and effectively in oral and written form
- Ability to handle sensitive matters on a confidential basis
- Highly organized, with a strong attention to detail
- High level of work ethic - demonstrated by following policies and procedures, making good judgement and escalating issues promptly
- Strong working knowledge of Microsoft 365 Products (Excel, PowerPoint, etc.)
Timeline
Workday Functional Consultant – HCM
Accenture
01.2021 - 01.2024
Leave of Absence (LOA) Subject Matter Expert
Accenture
01.2012 - 01.2021
Customer Service Executive, Fraud Detection Team
HSBC
01.2009 - 01.2011
Process Trainer
Invensis Technologies
01.2008 - 01.2009
Customer Service Associate
Firstsource
01.2007 - 01.2008
Bachelor in Business Administration -
IT Center University of North Bengal
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