Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Personal Details
Current Role - Employer
Affiliations
Timeline
AdministrativeAssistant
Ansuman Swain

Ansuman Swain

Bangalore

Summary

I am a seasoned IT professional with over 5 years of experience in Networking and Salesforce administration and development, specializing in the configuration and implementation of Salesforce CPQ, Sales cloud and Service cloud projects. With 3+ years of dedicated experience as Functional Tester, Admin and Developer, I bring deep expertise in utilizing Agile and Waterfall methodologies to drive projects from conceptualization through to release. My track record includes managing software projects of varying complexities and sizes, consistently applying industry best practices at every stage of the software development lifecycle. Renowned for my excellent interpersonal skills, I effectively facilitate business communication and collaboration, contributing to successful project outcomes.

Overview

5
5
years of professional experience
5
5
Certification

Work History

Consultant

(Client : Panasonic)
03.2024 - Current
  • Managed development and maintenance of systems in 9 countries with over 700+ users; offered daily support and conducted trainings.
  • Enhanced overall efficiency by merging multiple workflow rules and process builders into a single, streamlined flow.
  • Delivered prompt solutions to user-related challenges
  • Led and managed a 5-member team, efficiently delegating tasks and providing necessary assistance.

Associate Consultant

(Client : Gordian , ServiceChannel)
11.2022 - 02.2024
  • Executed continuous improvement of functionality for the respective organizations as outlined by User stories, concurrently resolving Incidents.
  • Manage Salesforce environment for 300+ users, ensuring optimal performance and availability.
  • Implemented Process Builder and Flow to automate complex business processes, reducing manual tasks by 30%.
  • Designed and developed custom reports and dashboards, improving sales team visibility into key metrics.
  • Conducted data clean-up initiatives, removing duplicates and ensuring data accuracy.
  • Provided end-user training sessions, improving adoption rates by 20%. Collaborated with IT and business teams to define requirements and implement new features.

Associate Consultant

(Client : Belden)
07.2022 - 10.2022
  • Developed and maintained custom objects, fields, and validation rules to meet business needs.
  • Connected with On shore team and gained better clarity on requirements through effective communication.
  • Managed user access, security settings, and system configuration for 300+ users.
  • Created and maintained documentation for system configuration, workflows, and processes.
  • Supported end users with troubleshooting and resolving system issues in a timely manner.
  • Implemented AppExchange solutions to extend Salesforce functionality.

Associate Consultant

(Client : Boeing)
11.2021 - 06.2022
  • Tested the functionality as per user stories and reported defects, enabling quick fixes.
  • Created comprehensive functional test scripts.
  • Successfully performed execution of Functional Test Scripts
  • Reported any defects identified.

Analyst – Sr. Analyst

(Client : Hexion)
08.2019 - 11.2021
  • Proficiently monitored client network infrastructure with the aid of CA Spectrum, Solarwinds and Wireless controllers. Successfully resolved incidents pertaining to Load Balancers,Routers ,Switches ,Accesspoints,Cisco ISE.
  • Identified opportunities for process improvements organization-wide.
  • Ensured accurate documentation of all data collected throughout analysis processes.
  • Collaborated with cross-functional teams to drive analytics initiatives.
  • Managed and organized company files using a document management system, ensuring data was up-to-date and easily accessible.

Education

B.Tech in Electronics And Communication Engineering -

Institute of Technical Education And Research
Bhubaneswar
05-2018

Skills

    - Salesforce Administration: User setup, profiles, roles, permissions, page layouts, and validation rules
    - Process Automation: Workflow rules, Process Builder, Flow, and Approval Processes
    - Data Management: Data import/export, data cleansing, de-duplication, and Data Loader
    - Security Management: Roles, profiles, sharing rules, field-level security, and permission sets
    - Reports & Dashboards: Custom reports, dashboards, report types, and analytic snapshots
    - Customization: Custom objects, fields, formulas, page layouts, and record types
    - AppExchange Integration: Installing and configuring third-party apps
    - Training & Support: End-user training, documentation, and troubleshooting
    - Collaboration: Work with cross-functional teams to define and implement business requirements

Certification

  • Salesforce Certified Admin
  • Agile Software Development
  • Agile with Atlassian Jira
  • Salesforce Certified AI Specialist
  • Emerging Leaders by Havard Business Publishing

Languages

Odia
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Websites

Personal Details

Passport Number: S1812041
Date of Birth: 09/12/1997
Gender: Male
Marital Status: Single

Birthplace : Sahid nagar, Bhubaneswar, 751007

Current Role - Employer

Salesforce Consultant - Capgemini ( 2019 - Present)

Affiliations

Extra Mile Award: Recognized for outstanding dedication and consistently exceeding expectations in project delivery and client support.
Conducted Training Sessions for New Joiners: Led multiple training sessions for new employees, facilitating their onboarding and enhancing their understanding of Salesforce.
Identified and Provided Inputs for Process Improvements: Contributed valuable insights and recommendations across various areas, leading to significant improvements in operational efficiency.
User Training: Delivered targeted training sessions to end-users, ensuring effective adoption and utilization of Salesforce CPQ tools.

Timeline

Consultant

(Client : Panasonic)
03.2024 - Current

Associate Consultant

(Client : Gordian , ServiceChannel)
11.2022 - 02.2024

Associate Consultant

(Client : Belden)
07.2022 - 10.2022

Associate Consultant

(Client : Boeing)
11.2021 - 06.2022

Analyst – Sr. Analyst

(Client : Hexion)
08.2019 - 11.2021

B.Tech in Electronics And Communication Engineering -

Institute of Technical Education And Research

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