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Ansuman Mitra
Bengaluru
Summary
9+ years of experience in Production Support (L3) and backend development. Demonstrates strong expertise in identifying, analyzing, and resolving critical production issues, including patch deployment and performance tuning. Proficient in Unix shell scripting, SQL optimization, and automating batch processes using Core Java & Spring Batch. Established ability to collaborate with cross-functional teams during month-end/year-end cycles, ensuring system stability and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Technical Lead, IT Analyst C2
Tata Consultancy Services (TCS)
08.2020 - Current
- I manage backend process development and batch operations. On predetermined weekends, I provide customer support as a support lead by facilitating more streamlined and focused interactions between customers and support personnel. I am responsible for managing customer tickets from our clients and maintaining a turnaround time of 12 hours. I have maintained an excellent track record and have been recognized as a star employee for several quarters.
- Provided L3 production support for critical financial applications, ensuring timely resolution of complex issues.
- Performed patching, hotfix deployment, and permanent fixes (PIR/PIRF) for recurring production problems.
- Developed and maintained Unix shell scripts for automation, monitoring, and log analysis.
- Used SQL queries and PL/SQL procedures extensively for data validation, debugging, and performance tuning.
- Implemented minor frontend enhancements and validations using JavaScript for internal tools.
- Collaborated with infra and development teams to perform root cause analysis (RCA) and implement long-term fixes.
- Led weekend support windows involving deployment validation, log verification, and customer communication.
System Engineer
Tata Consultancy Services (TCS)
07.2017 - 01.2020
Assistant System Engineer
Tata Consultancy Services (TCS)
07.2016 - 01.2017
Education
B.Tech/B.E. -
Institute of Technical Education and Research
Bhubaneshwar01-2016
Skills
- Spring Batch - Java
- UNIX Shell Scripting
- Oracle SQL
- L3 Support
- L3 Technical Support
- Production Support
- Patching
- Deployment Automation
- Linux
- MS Office
- Data Reporting
Total Work Experience
9 Years 8 Months
Projects
Automation and Parallel Processing of Bulk data using Spring Batch
- Spearheaded the automation and parallel processing of bulk data workflows utilizing Spring Batch, improving data processing efficiency by up to 40% over a 2-month project duration
- Developed and optimized batch jobs to handle large-scale data sets, resulting in a 30% reduction in processing time and enhanced system scalability
- Implemented robust error handling and logging mechanisms to ensure data integrity and streamline troubleshooting during batch operations
- Experienced in handling Sev1/Sev2 tickets, incident analysis, and rapid resolution.
- Strong proficiency in log analysis, performance tuning, and real-time issue debugging.
- Hands-on experience in deployment support, patching, and coordination across Dev–QA– Infra teams.
- Working knowledge of monitoring tools such as Dynatrace, AppDynamics, Splunk.
Languages
English
Hindi
Odia
Bengali
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹1000000/yr - ₹1000000/yrTimeline
Technical Lead, IT Analyst C2
Tata Consultancy Services (TCS)
08.2020 - Current
System Engineer
Tata Consultancy Services (TCS)
07.2017 - 01.2020
Assistant System Engineer
Tata Consultancy Services (TCS)
07.2016 - 01.2017
B.Tech/B.E. -
Institute of Technical Education and Research