Antara Dhar

• Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hires, trains, motivates, counsels and monitors the performance of all new-vehicle sales employees.
• Prepares and administers an annual operating budget for the new-vehicle sales department.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect new-vehicle sales.
• Directs and schedules the activities of all department employees, ensuring proper staffing always.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Maintains an accurate daily log that reflects all sales activities in the dealership.
• Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements and monitors a follow-up system for new-vehicle purchasers.
• Maintains teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
• Conducts daily and weekly sales meetings.
• Provides effective communication throughout the new-vehicle department as well as interdepartmentally.
• Ensures that new-vehicle salespeople understand and follow dealership policies and procedures.
• Provides proper product and training resources for salespeople on a regular and continuous basis.
• Oversees the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Works with salespeople on programs that will increase the new-car gross and F&I penetration.
• Develops incentive programs along with dealer and other managers.

• Innovative and creative

• Social media community management

• Excellent communication

• Superior time management skills

• Quick learner

• Problem-solving

• Recruitment and hiring, Sales CRE + After Sales, To be responsible for making outbound calls daily using data provided

• To inform Potential clients on the company's products and services

• Handling walk in clients

• Handling feedback/appointment calls to the customers

• Leads allocation to sales managers

• Maintaining DMS (BYD portal)

• Follow up calls

• Participating in car Delivery ceremonies

• Preparation of car before delivery

• Maintaining showroom events

• Allocation of Drivers

• Schedule Test drive for Sales Managers

• Fixing appointments

• Taking care of stock cars, PDI and software update process

• Root cause analysis of customer complaints

• Managing Salon, Staff, Stocks, Clients

• Councelling of clients, Billing, Maintaining records

• Makeup Bookings, Maintaining salary & Incentives

• Placed inventory orders, monitored shelf stock and tracked expenses

• Addressed customer problems quickly and according to service standards

• Modernised company structure and policies to meet changing market demands

• Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.

• Applying makeup to enhance the appearance of Models in fashion shows after carefully assessing their skin type.

• Did Makeups in many fashion shows :-

• Mrs India Pride of Nation 2017

• Monitoring the implementation of HR policies & procedures followed by managers and staffs

• Update and manage employee records

• Arranging Interviews, Phone screening for shortlisting

• Other administrative works as assigned

• Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions

• Evaluated and resolved employee performance-based claims and harassment incidents.