TRAVEL,TOURISM,AVIATION TRAINING
Antara Senmandal
AVIATION TRAINER
Visakhapatnam
Summary
Seasoned travel, tourism and aviation professional with more than 16 years’ experience working in the Travel and Tourism industry. Knowledge and proficiency in the latest travel coordination and booking software. Sound knowledge of airline reservation systems like Amadeus, Galileo and good communication and customer service skills. Aspiring teacher with experience in education and highly refined skill set, including classroom management, lesson planning, and organization. Prior work history in tutoring and student teaching has provided ample preparation for teaching and developed a diverse range of skills. Successfully implemented Customer Care executive programme with GMR Aviation Academy, New Delhi. Experienced in resource development, administrative support, and educational training functions in addition to teaching skills. Presently working as Aviation Faculty with Flyvogue Advance Aviation Academy, Visakhapatnam.
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
7
7
Certifications
19
19
years of professional experience
Work History
Aviation Faculty
GMR Aviation Academy, Delhi
01.2022 - 01.2023
- Teaching aviation courses and managing student progress.
Tourism, Aviation Trainer
Kuoni Academy, IGIA
01.2018 - 01.2019
- Conducted training sessions for tourism and aviation students.
Break
British Airways – Sales
01.2014 - 01.2016
- Managed sales operations and customer service.
Holiday Expert
Make my Trip
01.2012 - 01.2013
- Designed holiday packages and itineraries.
Senior Sales Executive
Cox & Kings
01.2008 - 12.2010
- Led sales team and developed customer service strategies.
Leisure Sales Executive
International Travel House ITC
01.2007 - 01.2008
- Managed leisure travel sales and customer relations.
Travel Counsellor
Kuoni India
01.2006 - 01.2007
- Advised clients on travel plans and itineraries.
Customer Care Executive
Alfa Aero Services
01.2005 - 01.2006
- Provided customer support for airline services.
Travel Assistant
Mercury Travels
01.2004 - 01.2005
- Handled travel bookings and customer service.
Education
Master of Arts - Tourism Management
MASTERS ON TOURISM AND TRAVEL MANAGEMENT
IGNOU 04.2001 -
Skills
Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary
Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies
Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations
Proficient in a range of teaching styles and principles
Time management
Attention to detail
Certification
IATA /UFTAA TRAVEL AND TOURISM FOUNDATION
Interests
CUSTOMER SERVICE IN TRAVEL,AVIATION
RELATIONSHIP MANAGEMENT
Timeline
GALILEO AIRFARES AND TICKETING
03-2026
Aviation Faculty
GMR Aviation Academy, Delhi
01.2022 - 01.2023
Tourism, Aviation Trainer
Kuoni Academy, IGIA
01.2018 - 01.2019
AMADEUS GDS BASIC
03-2015
Break
British Airways – Sales
01.2014 - 01.2016
Holiday Expert
Make my Trip
01.2012 - 01.2013
Senior Sales Executive
Cox & Kings
01.2008 - 12.2010
Leisure Sales Executive
International Travel House ITC
01.2007 - 01.2008
Travel Counsellor
Kuoni India
01.2006 - 01.2007
GALILEO BASIC
09-2005
AMADEUS GDS FARES AND TICKETING
03-2005
Customer Care Executive
Alfa Aero Services
01.2005 - 01.2006
Travel Assistant
Mercury Travels
01.2004 - 01.2005
IATA /UFTAA TRAVEL AND TOURISM FOUNDATION
09-2003
BASIC GERMAN LANGUAGE FROM GOETHE INSTITUT
08-2002
CABIN CREW TRAINING
06-2001
Master of Arts - Tourism Management
MASTERS ON TOURISM AND TRAVEL MANAGEMENT
04.2001 -
music
I enjoy music a lot.I like to meet people and know about their experience in life.