A Proactive professional with 16 years of successful sales, marketing, budgeting, management and project management experience. A knack for leadership and promoting an environment where people can learn develop and grow as professionals.
Overview
17
17
years of professional experience
Work History
Best Buy/Geek Squad Agent Installer
Best Buy
Highland, IN
01.2021 - 04.2024
Provide variety of fulfillment duties for clients in their homes including delivery, installation and networking
Ensure positive client experience by building relationships, exhibiting empathy and providing solutions to their needs
Manage projects to implement training, compliance programs, store builds and remodels.
Managed over 50 calls per day
Developed data-driven strategies for improving overall company growth and profitability
Increased revenue for company through strategic upselling and cross-selling initiatives
Boosted client satisfaction by effectively managing and resolving account issues
Coordinated efforts across teams to ensure seamless delivery of products and services to clients
Senior Sales Representative
Vision Wireless
Midlothian, Illinois
08.2013 - 08.2015
Created competitive sales environment for motivated sales reps to thrive and grow.
Finished top 10% of company sales every month with company
Identified customer needs by asking appropriate, open-ended questions
Increased sales revenue by building and maintaining strong relationships with key clients
Led training sessions for new team members to quickly onboard them into sales process
Acknowledged for achieving 90% increase in location sales
District Manager
T-Mobile Limited - Wireless Now
Mokena, IL
05.2007 - 08.2013
Sub agent acquisition, searching and signing up new T-Mobile sub-agents
Business analysis to identify process improvement opportunities and operational efficiencies
Strategy and implementation of compensation programs on enterprise level
Develop and execute strategies for incremental growth in direct sales segment
Develop territory focused market strategies to grow indirect agent business, and meet company owned retail objectives
Implementation of programs (POS system, employee programs, compensation etc.) Multi unit/district management functions within territory of 23 T-Mobile limited stores.
Education
High School Diploma - General High School Curriculum
Rich Central Highschool
Olympia Fields, IL
Bachelor's Degree - Political Science
University of Illinois Chicago
Chicago, IL
Skills
Problem-Solving
Accomplishments
As project manager, completed successful store openings for 12 T-Mobile TPR locations from vanilla box to open within a 6 month timeline.
Successful project completion of a new POS implementation at T-Mobile TPR stores. Coordinated vendor management, established milestones and gathered resources to complete the project with minimal impact on the business and zero downtime.
Developed sales strategies to increase SMB market penetration; achieved 103% of target in the first month of plan execution.
Achieved 107% of net target in September 2019 & 100% of net target in October 2019 (overall sales and team performance). Lead the Chicago agent channel in SMB attainment consistently.
Lead my team through channel reorganization in early 2019, and effectively maintained morale and productivity throughout.
Timeline
Best Buy/Geek Squad Agent Installer
Best Buy
01.2021 - 04.2024
Senior Sales Representative
Vision Wireless
08.2013 - 08.2015
District Manager
T-Mobile Limited - Wireless Now
05.2007 - 08.2013
Senior Account Manager
Wholesale Distributor Network
8 2015 - 10.2020
High School Diploma - General High School Curriculum