Anthony Bixler
Greenfield
Summary
Retail Assistant Manager with 6 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
16
16
years of professional experience
Work History
Retail Assistant Manager
Kroger
02.2022 - 12.2023
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
E-Commerce Supervisor
Kroger
08.2017 - 02.2022
- Enhanced customer satisfaction by streamlining the order processing system.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
Sales Associate
Kroger
02.2008 - 08.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Skills
- Staff Coaching and Training
- Delegation and Supervision
- Adaptable to Changing Demands
- Superior Work Ethic
- Effective Working Relationships
- Handling Complaints
- Orientation and Training
- Staff Development
- Recruitment and Training
References
Available upon request
Timeline
Retail Assistant Manager
Kroger
02.2022 - 12.2023
E-Commerce Supervisor
Kroger
08.2017 - 02.2022
Sales Associate
Kroger
02.2008 - 08.2017
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