Anthony Calabria
Cedar Lake,IN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Representative
Feldco Windows, Siding & Doors
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
Quality Control Technician
PepsiCo
10.2022 - 03.2024
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Identified and resolved variances to bring products in line with requirements.
- Performed routine maintenance and calibration on testing equipment.
Territory Manager
Fitzsimmons Hospital Services
01.2020 - 09.2022
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Managed over 50 accounts within Illinois based territory.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established successful account relationships with Directores of Nursing and Administrators by building rapport and maintaining consistent communication.
- Cold Calling
Operations Manager
Fitzsimmons Hospital Services
01.2017 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Scheduled Rotating On Call Schedule
- Trained new employees
- Inventory Management
- Relationship Building
- Route drivers
Driver
Fitzsimmons Hospital Services
02.2015 - 12.2016
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Shift Manager
Pizza Hut
06.2010 - 02.2015
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Associate of Science -
Ivy Tech Community College of Indiana
East Chicago, INHigh School Diploma -
Lake Central Highschool
Saint John, IN05.2009
Skills
- Customer Service
- Relationship Building
- Customer Complaint Resolution
- Team Recruiting and Onboarding
- Staff Training and Development
- Time Management
- Problem Solving
- Detail-Oriented
- Operations Management
- Inventory Planning and Management
- Cold Calling
- Decision Making
- Documentation Skills
- Corrective Actions
- Quality Assurance and Control
- Testing Procedures
- Raw Material Testing
- Customer Needs Assessment
- Sales closing
- Contract Negotiations
- Negotiation Tactics
- Territory Management
- CRM proficiency
- Sales Presentations
Timeline
Sales Representative
Feldco Windows, Siding & Doors
03.2024 - Current
Quality Control Technician
PepsiCo
10.2022 - 03.2024
Territory Manager
Fitzsimmons Hospital Services
01.2020 - 09.2022
Operations Manager
Fitzsimmons Hospital Services
01.2017 - 12.2019
Driver
Fitzsimmons Hospital Services
02.2015 - 12.2016
Shift Manager
Pizza Hut
06.2010 - 02.2015
Associate of Science -
Ivy Tech Community College of Indiana
High School Diploma -
Lake Central Highschool
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