Anthony Cruz
Bangalore
Summary
An innovative and collaborative technician with over 5 years of experience, adept at driving growth and elevating customer satisfaction. Proficient in providing technical assistance to users and resolving issues effectively. Skilled in fostering positive relationships and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Decathlon Sports India Private Limited
11.2018 - 02.2021
- Provided comprehensive customer support via call, chat, and email, addressing application-related issues, signing problems, password resets, and profile creations
- Assumed the role of floor walk assistant, aiding colleagues in troubleshooting customer inquiries and technical challenges, fostering a collaborative work environment
- Demonstrated leadership capabilities by overseeing team operations during managerial absences, ensuring continuity in service delivery and maintaining team efficiency
- Supported coworkers in resolving customer concerns, leveraging strong communication skills and product knowledge to facilitate swift issue resolution.
Customer Service Representative
Aegis Customer support
Bangalore
10.2018 - 11.2018
- Answered inbound calls, chats and emails to facilitate customer service.
Front Desk Manager
Fortis Hospital
Bangalore
08.2018 - 09.2018
- Received incoming calls and coordinated with staff to fulfill customer requests.
Customer Service Representative
Spectrum Talent Management
Bangalore
08.2018 - 08.2018
Big Basket Pvt Ltd
05.2017 - 06.2018
- Managed inbound calls and emails addressing user complaints about the product
- Provided empathetic and professional assistance to resolve user issues promptly
- Documented complaints and resolutions in the company's database for tracking
- Demonstrated strong product knowledge to offer accurate and helpful guidance
- Collaborated with teams to investigate and resolve complex product-related issues effectively.
Zeek Sphere Solutions Pvt Ltd
04.2015 - 02.2017
- Conducted outbound customer calls within the UK region
- Engaged with customers regarding refunds for mis-sold PPI (Payment Protection Insurance) on loans, credit cards, and mortgages.
Education
Bachelor of Commerce -
RVD University
01.2018
2nd PUC -
Krupanidhi Pre-University
01.2013
SSLC -
Bright High School
01.2011
Pursuing MBA in HRM -
St. Joseph's
Hobbies and Interests
- Enthusiastic about playing football and exploring new destinations through travel.
- Reading books is one of my favorite pastimes, and I'm also intrigued by the world of acting.
Timeline
Decathlon Sports India Private Limited
11.2018 - 02.2021
Customer Service Representative
Aegis Customer support
10.2018 - 11.2018
Front Desk Manager
Fortis Hospital
08.2018 - 09.2018
Customer Service Representative
Spectrum Talent Management
08.2018 - 08.2018
Big Basket Pvt Ltd
05.2017 - 06.2018
Zeek Sphere Solutions Pvt Ltd
04.2015 - 02.2017
Bachelor of Commerce -
RVD University
2nd PUC -
Krupanidhi Pre-University
SSLC -
Bright High School
Pursuing MBA in HRM -
St. Joseph's
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