Summary
Overview
Work History
Education
Skills
Certification
Social Profile
Timeline
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Anthony Cruz

Summary

With 5.7 years of IT and backend development experience, expertise lies in cybersecurity principles, threat detection, and incident response. Proficient in monitoring security events using SIEM tools such as Splunk, analyzing network traffic, investigating security incidents, endpoint security, and log analysis. Passion for threat intelligence and proactive defense strategies drives constant enhancement of an organization\'s security posture.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Analyst

HCL
05.2024 - 12.2024
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity
  • Increased customer satisfaction ratings to Number%
  • Assisted in the creation of an internal knowledge base, enabling faster resolution times for common issues across the support team
  • Conducted root-cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure

Sport Leader

Decathlon Sports India Private Limited
11.2018 - 02.2021
  • Provided comprehensive customer support via call, chat, and email, addressing application-related issues, signing problems, password resets, and profile creations
  • Assumed the role of floor walk assistant, aiding colleagues in troubleshooting customer inquiries and technical challenges, fostering a collaborative work environment
  • Demonstrated leadership capabilities by overseeing team operations during managerial absences, ensuring continuity in service delivery and maintaining

Customer Service Representative

Big Basket Pvt Ltd
05.2017 - 06.2018
  • Managed inbound calls and emails addressing user complaints about the product
  • Provided empathetic and professional assistance to resolve user issues promptly
  • Documented complaints and resolutions in the company's database for tracking
  • Demonstrated strong product knowledge to offer accurate and helpful guidance
  • Collaborated with teams to investigate and resolve complex product-related issues effectively

Customer Service Representative

Zeek Sphere Solutions Pvt Ltd
04.2015 - 02.2017
  • Conducted outbound customer calls within the UK region
  • Engaged with customers regarding refunds for mis-sold PPI (Payment Protection Insurance) on loans, credit cards, and mortgages

Education

MBA - Human Resource Management

St. Joseph's
05.2025

600 Hours -

NASSCOM Cyber Security At Emerging India Analytic
01.2025

Bachelor -

RVD University
09.2018

Skills

  • Information Security Expertise
  • Security Information and Event Management
  • Splunk Expertise
  • Data Log Review
  • Incident Monitoring
  • Sandbox Environment Management
  • Threat Intelligence
  • Basic Malware Analysis
  • Skilled in Kali Linux Operations
  • Burp Suite Utilization Skills
  • Ubuntu Proficiency

Certification

  • Introduction to Cyber Security, Simplilearn, 2024
  • Advent of Cyber, TryHackMe, 2024
  • Cyber Security Assessment, LearnTube CareerNinja, 2025
  • Phishing Expert, LetsDefend, 2025
  • Cyber Security Job Simulation, MasterCard Forage, 2025

Social Profile

www.linkedin.com/in/anthony-cruz-588449129

Timeline

Senior Analyst

HCL
05.2024 - 12.2024

Sport Leader

Decathlon Sports India Private Limited
11.2018 - 02.2021

Customer Service Representative

Big Basket Pvt Ltd
05.2017 - 06.2018

Customer Service Representative

Zeek Sphere Solutions Pvt Ltd
04.2015 - 02.2017

Bachelor -

RVD University

MBA - Human Resource Management

St. Joseph's

600 Hours -

NASSCOM Cyber Security At Emerging India Analytic

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Anthony Cruz