ANTHONY FOOTMAN
Muncie
Summary
Motivated professional with over 15 years of experience in customer service, call center supervision, scheduling, and operations. Proven track record in team leadership, process coordination, and delivering exceptional and Strong communication with expertise in Microsoft Office, ADP, CACTI, and Taske systems. Seeking to contribute to a dynamic team environment focused on growth, efficiency, and positive business practices.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Driver
Uber Technologies Inc
Phoenix
03.2022 - 01.2025
- Provided safe, reliable transportation services, primarly servicing airport clientele
- Assisted passengers with luggage and ensured timely arrivals and drop-offs
- Maintained a clean, well-functioning vehicle
- Delivered high-quality customer service and maintained strong rider ratings
Oxygen Scheduler (Remote)
Apria Health Care
Phoenix
04.2019 - 12.2022
- Coordinated scheduling for oxygen tank deliveries and medical equipment
- Communicated with patients, drivers, and respiratory therapists to ensure timely service
- Educated patients on equipment use, safety procedures, and maintenance
Call Center Supervisor
LogistiCare Solutions, LLC
Phoenix
07.2013 - 01.2019
- Supervised and managed a team of 20+ customer service representatives
- Provided coaching, training, and performance evaluations
- Monitored call metrics and ensured compliance with regulations
- Resolved escalated customer concerns and handled client communications
Consumer Banking Representative
Wells Fargo Bank
Glendora
03.2008 - 01.2012
- Assisted customers with account openings, cloures, and maintenance
- Processed financial transactions including deposits, wihdrawals, and transfers
- Identified and reported suspicous activity to prevent fraud
Customer Service Representative
Washington Muutal
Northridge
05.2003 - 03.2008
- Handled high-volume inbound customer service calls
- Educated customers on account services and payment options
- Processed account updates and resolved customer issues efficiently
Education
High School -
Pike High School
Indianapolis, IN 07.1989 - 05.1991
Skills
- Team collaboration and independent work capability
- Strong organizational and time-management skills
- High level of self-motivation and ability to work under pressure
- Excellent verbal communication and active listening skills
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- ADP (timekeeping and recruiting)
- CACTI (call monitoring systems)
- Taske (call center reporting tools)
Timeline
Driver
Uber Technologies Inc
03.2022 - 01.2025
Oxygen Scheduler (Remote)
Apria Health Care
04.2019 - 12.2022
Call Center Supervisor
LogistiCare Solutions, LLC
07.2013 - 01.2019
Consumer Banking Representative
Wells Fargo Bank
03.2008 - 01.2012
Customer Service Representative
Washington Muutal
05.2003 - 03.2008
High School -
Pike High School
07.1989 - 05.1991