ANTHONY HALVI
Mumbai
Summary
Results-driven Quality & Compliance Officer with extensive experience in compliance auditing and team collaboration at IndusInd Bank. Demonstrated expertise in process improvement, leading to a perfect customer satisfaction score at Internet Global Services. Proficient in audit process management and committed to fostering a goal-oriented, adaptable work environment. Aiming to leverage skills to drive further enhancements in quality and compliance initiatives.
Overview
11
11
years of professional experience
Work History
Quality & Compliance Officer
IndusInd Bank
Mumbai
04.2018 - Current
- Managed inbound and outbound calls, ensuring precision in responses.
- Provided guidance on suitable financial products and services.
- Ensured regulatory compliance while monitoring quality control measures during day-to-day activities.
- Provided mentorship to ensure adherence to organizational standards and protocols.
- End-to-end handling of escalated complaints received as emails or letters from customers on the grievance email address and the Nodal desk.
- Liaising and coordinating with other departments and bank branches for resolution.
- Conducted RCA to identify opportunities for process improvement.
- Concentrated on quality standards and outlined benchmarks set by the unit.
Customer Service Executive
Internet Global Services
Mumbai
01.2014 - 01.2018
- Effectively managed customer issues, maintaining a perfect satisfaction score.
- Collaborated with operations to verify documents during phone number provisioning.
Education
TYBCOM - Commerce
Durga Devi Saraf College
Mumbai01.2015
HSC -
St Thomas Junior College
Mumbai01.2012
SSC -
St. Thomas High School
Mumbai01.2010
Skills
- Compliance Auditing
- Audit Process Management
- Effective Team Contributor
- Personal Development Skills
- Task Management
- Adaptable Learner
- Goal-Oriented Mindset
Languages
- Hindi
- English
Disclaimer
I hereby declare that the above information given by me is true to the best of my knowledge.
Personal Information
- Father's Name: John Halvi
- Date of Birth: 10/10/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies
- Playing cricket and football
Timeline
Quality & Compliance Officer
IndusInd Bank
04.2018 - Current
Customer Service Executive
Internet Global Services
01.2014 - 01.2018
TYBCOM - Commerce
Durga Devi Saraf College
HSC -
St Thomas Junior College
SSC -
St. Thomas High School
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