Summary
Overview
Work History
Declaration
Timeline
Generic

Anthony James

Summary

Resourceful and adaptable Manager with over 14+ years of experience in scheduling, staff training, protocol development, process improvements, program management and stake holder management. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into manager role.

Overview

14
14
years of professional experience

Work History

Service Delivery Manager

Optum Global Solutions
03.2021 - Current


  • Handled different teams and different projects up to a team size of 240.
  • Currently handling 2 Deputy Managers and 10 AM's
  • Actively participate and lead WSR/CSR with onshore partners/Client and project cash goals met weekly and monthly. Share trends and findings with recommendations to end client to fix the errors to avoid future denials and increase cash collections.
  • Proactively managed and monitored execution of deliverables.
  • Drive operations efficiency and continuous improvement programs to enhance project/process
  • Exceptional data loads handling skills and created processes, project related analysis, insights to project management.
  • Collectability Analysis – Analyze data on collectable and non-collectable inventory and build strategy to prioritize the inventory.
  • Create metrics and Incentive plans to Assistant managers and Employees. Revisit and making changes based on business requirement

Deputy Manager

Optum Global Solutions
03.2018 - 03.2021


  • Handled 4 Assistant managers and lead a span of 100
  • Proactively managed and monitored execution of deliverables.
  • Drive operations efficiency and continuous improvement programs to enhance project/process
  • Exceptional data loads handling skills and created processes, project related analysis, insights to project management.
  • Collectability Analysis – Analyze data on collectable and non-collectable inventory and build strategy to prioritize the inventory.
  • Take part in the appraisals for the Team members / Team leads for the annual and anniversary appraisals.
  • Work Force Management, Allocation for the entire process and inventory planning.
  • New MTS and helped them to understand job responsibilities and day to day work.
  • Lead, develop, motivate, inspire, and coach direct reports.

Assistant Manager

Hinduja Global Solutions
10.2012 - 02.2016
  • Transition Manager : During the Process take over from Deloitte to HGS was in charge of procuring all the technological equipment's like Laptops Computers, VOIP. Vendor management, new site management and pilot project was run under the supervision.
  • Multiple Project Handling : Handling multiple projects with size of 60 . Weekly and monthly analysis published to Onsite and Onshore have resulted in the extension of projects.
  • Reporting and analytics : Preparing cash projections based on historical performance. Generating Invoice reports on monthly basis, planning team structure based on proposed budget
  • Technology : closely worked with technology team to develop data mining tool which helped to monitor the flow of operations team. Identifying and developing new streams for long term revenue growth and relationship with clients.
  • Worked on claims, open accounts and conducting deep dive in to the reasons why the claims remain unresolved.
  • Worked on updating payer business rules, using eligibility functions, employing collector follow up queues to avoid denials.
  • Interaction with US clients directly and providing inputs in terms of A/R.
  • Movement, cash collections and payer specific observations.
  • Effective communicator and relationship-builder with superior detail orientation gathers and imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit, consistently resulting in extraordinary outcomes.
  • People management capabilities including hiring, staff development, individual and team goals, coaching and counseling, training plans, mentoring and carrier planning
  • Executed task related end to end project management, including project plans, estimates, scoping and requirements through implementations and deployment
  • Preparing training modules along with the client training team
  • Year end appraisal activity for the team and proposing rating for the team


Team Lead

Deloitte
06.2009 - 10.2012


  • · Measured team performance and reported metrics to leadership team members.


  • · Built managed and coached in sourced and outsourced team, implementing training programs to improve efficiency and productivity.


  • Produced detailed reports outlining performance against benchmarks.

Declaration

I hereby declare that the details given above are true to best of my knowledge and belief.

Timeline

Service Delivery Manager

Optum Global Solutions
03.2021 - Current

Deputy Manager

Optum Global Solutions
03.2018 - 03.2021

Assistant Manager

Hinduja Global Solutions
10.2012 - 02.2016

Team Lead

Deloitte
06.2009 - 10.2012

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Anthony James