Anthony Theagene
Jeffersonville
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
CVScaremark
12.2021 - 02.2024
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Processed prescription orders using internal systems, maintaining compliance with regulatory standards.
- Assisted in training new team members on customer service protocols and system usage.
- Collaborated with pharmacy staff to address complex medication issues and improve service quality.
Cashier
Kroger
01.2019 - 11.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on register operations and customer service protocols.
Education
GED -
Jeffersonville High School
Jeffersonville, INSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Call management
- Microsoft PowerPoint
- Data collection
- Spreadsheets
- Proofreading
Timeline
Customer Service Representative
CVScaremark
12.2021 - 02.2024
Cashier
Kroger
01.2019 - 11.2021
GED -
Jeffersonville High School