Summary
Overview
Work History
Education
Skills
Accomplishments
Sex
Marital Status
Religion
Father Name
Job Description
Personal Information
Languages
Disclaimer
Languages
References
Timeline
Generic
Anthony ChristopherRaj A

Anthony ChristopherRaj A

Chennai

Summary

To obtain a challenging position in the creative world where I can contribute the Best amongst all and the maximum efforts will be given in your esteemed concern. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Givven Logistics Private Limited
Chennai
09.2022 - Current
  • Managed and maintained customer relationships to ensure successful operations.
  • Evaluated current import procedures and identified areas of improvement to increase efficiency.
  • Coordinated with internal teams to ensure timely delivery of imported goods.
  • Assisted in resolving customer complaints related to imports such as delays or damaged goods.
  • Collaborated with external stakeholders such as suppliers, carriers, and customs brokers to ensure smooth operations.
  • Verified import documents for accuracy against shipment information.
  • Maintained an up-to-date knowledge of local market conditions in order to improve decision making processes.
  • Assisted in resolving customer service issues related to imports and exports.
  • Ensured all necessary documentation was completed accurately and in a timely manner.
  • Managed shipment tracking information in computer system database.
  • Responded promptly to customer inquiries related to freight forwarding services provided.
  • Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.

Sr. Associate - Operations

Radar Ventures Pvt. Ltd
01.2022 - 08.2022
  • Ensured compliance with applicable industry regulations related to documentation processes.
  • Acted as a liaison between internal teams responsible for content creation and external partners providing printing services.
  • Developed, edited and proofread technical documents for accuracy and clarity.
  • Maintained up-to-date records of all changes made to existing documents.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Assisted in developing long-term goals that align with corporate strategy.
  • Created and maintained relationships with key stakeholders.

Sr. Process Associate

Agility Logistics Pvt. Ltd
01.2018 - 12.2021
  • Resolved issues related to export and import documentation, payments, product quality control or other areas of concern.
  • Prepared import documentation and entered data into the internal software per country-specific requirements.
  • Prepared documentation required for customs clearance of imported goods.
  • Organized documentation related to customs requirements for import and export shipments.

Air Export Executive

Skylift Cargo Pvt. Ltd
11.2014 - 08.2017
  • Maintained up-to-date knowledge about changes in relevant laws, rules and regulations governing exports.
  • Processed payments for services rendered by third parties related to exports.
  • Coordinated with customers, suppliers and freight forwarders to ensure timely delivery of goods.
  • Tracked shipments using tracking systems or contacting carriers directly as needed.
  • Communicated effectively with internal teams, vendors and customers regarding shipment status updates.

Sr. Technical Support Officer

Sutherland Global Services
03.2011 - 10.2014
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Resolved escalated customer service issues in a timely manner.
  • Provided training and guidance to junior staff members as needed.
  • Created reports on customer complaints and feedback for management review.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Assisted customers with installation of new hardware and software applications.

Education

B.Com - General

ANNAMALAI UNIVERSITY
Tamil Nadu
06-2010

H.Sc -

Don Bosco Matric Hr Sec School
01.2007

SSLC -

Don Bosco Matriculation School
01.2005

Skills

  • Operations Management
  • Customer Relationship Management (CRM)
  • MS-OFFICE
  • Team motivation
  • Customer rapport
  • Customer Relations
  • Customer Service
  • Adaptability
  • Professional and Courteous
  • Effective Communication
  • Professionalism
  • Written Communication
  • Excellent Communication
  • Team Collaboration
  • Typing - English
  • Regular interaction with the customers
  • Increasing Company's revenue and profitable jobs
  • Finishing the job before the due date
  • Sincere and punctual in work assigned
  • Systematic
  • Discipline
  • Positive attitude
  • Initiative
  • Good interpersonal skills
  • Self-Confidence

Accomplishments

  • Regular interaction with the customers
  • Increasing Company's revenue and profitable jobs
  • Finishing the job before the due date
  • Sincere and punctual in work assigned

Sex

Male

Marital Status

Married

Religion

Christian (R.C)

Father Name

S. Arockiyanathan

Job Description

  • Givven Logistics Pvt. Ltd, Handling End to End process for the Key Customer. Lialise with other departments like BOE, IGM filing, Billing, CHA and vendors for the smooth operations activities. Confidently and knowledgably handle customer complaints while maintaining composure and take all possible actions to resolve issues to the customers full satisfaction. Coordinating with the consignee for the transportation and other approvals. Ocean Import Documentation. Ocean Manifestation through ODeX and CFS movement through ODeX. Coordinating with the Shipping Lines to get the required docs to be submitted for the Manifestation. HBL Split Manifestation. Tracking of the Shipments and Confirming the Ocean Arrival and updating in our Internal Software. Sharing the IGM details to the Customer and the CHA. Customer Service - Coordinating with the Customers and planning for the Customs Clearance. Coordinating with the Customer for the BOE Filing. Preparing the Bond Formats to get the Deliver Order. Coordinating with the Shipping Lines to get the Delivery Order and sharing it to the customer. Tracking of the empty container until its returned back to the yard specified. Raising the Liner Invoice and booking the Vendor Cost in our internal software. Raising the Customer Invoice and sending it to the CS/Sales for their approval. Once its approved will share the Tax Invoice to the Customer and followup for the payment. If it's a Prepaid customer will share the Delivery Order once the payment is done. If it's a credit customer will share the Delivery Order once we receive from the liner. Arranging same day deliveries whenever it is possible. Air Import Documentation. Preparation and Sending the Pre-Alerts for the Shipments. Tracking of the Shipments and Confirming the Air Arrival and updating in our Internal Software. Customer Service - Coordinating with the Customers and planning for the Customs Clearance. Coordinating with the Customer for the BOE Filing.
  • Radar Ventures Pvt. Ltd, Ocean Import Documentation. Ocean Manifestation through ODeX and CFS movement through ODeX. Coordinating with the Shipping Lines to get the required docs to be submitted for the Manifestation. HBL Split Manifestation. Tracking of the Shipments and Confirming the Ocean Arrival and updating in our Internal Software. Sharing the IGM details to the Customer and the CHA. Customer Service - Coordinating with the Customers and planning for the Customs Clearance. Coordinating with the Customer for the BOE Filing. Preparing the Bond Formats to get the Deliver Order. Coordinating with the Shipping Lines to get the Delivery Order and sharing it to the customer. Tracking of the empty container until its returned back to the yard specified. Good command on Intermediate Excel. Coordinating with our branches to maximize the quality of the Service Delivery. Raising the Liner Invoice and booking the Vendor Cost in our internal software. Raising the Customer Invoice and sending it to the CS/Sales for their approval. Once its approved will share the Tax Invoice to the Customer and followup for the payment. If it's a Prepaid customer will share the Delivery Order once the payment is done. If it's a credit customer will share the Delivery Order once we receive from the liner. Follow-up with the branches for the pending jobs on daily basis and updating the pending jobs reports to the branches on daily basis. Arranging same day deliveries whenever it is possible.
  • Agility Logistics Pvt. Ltd, Import Documentation. Air Manifestation. Preparation and Sending the Pre-Alerts for the Shipments. Tracking of the Shipments and Confirming the Air Arrival and updating in our Internal Software. Customer Service - Coordinating with the Customers and planning for the Customs Clearance. Coordinating with the Customer for the BOE Filing. Good command over Focis Application and Control (System 21) & Intermediate Excel. Coordinating with our branches to maximize the quality of the Service Delivery. Follow-up with the branches for the pending jobs on daily basis and updating the pending jobs reports to the branches on daily basis. Arranging same day deliveries whenever it is possible.
  • Skylift Cargo Pvt. Ltd, Export Documentation. Shipping Bill Filing (Complete Knowledge about the ICEGATE), Knowledge about the various schemes under DRAWBACK/FREE DUTY/ EPCG/EOU/ROSL. Airway Bill Generation (Manual). Online Airway Bill. Cargo Space Booking with the Airlines. Interaction with the Overseas Agent Preparation and Sending the Pre-Alerts for the Shipments to Our Agents. Cargo Tracking. Preparing the Cargo Sales Report Day wise as well as Monthly. Coordinating with the Transport Dept. and the Shipper to pick up the goods for the Customs Clearance.

Personal Information

  • Date of Birth: 07/04/1990
  • Nationality: Indian

Languages

  • English
  • Tamil

Disclaimer

I hereby declare that all the above information given by me is true to the best of my knowledge and belief.

Languages

Tamil
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2

References

References available upon request.

Timeline

Assistant Manager

Givven Logistics Private Limited
09.2022 - Current

Sr. Associate - Operations

Radar Ventures Pvt. Ltd
01.2022 - 08.2022

Sr. Process Associate

Agility Logistics Pvt. Ltd
01.2018 - 12.2021

Air Export Executive

Skylift Cargo Pvt. Ltd
11.2014 - 08.2017

Sr. Technical Support Officer

Sutherland Global Services
03.2011 - 10.2014

B.Com - General

ANNAMALAI UNIVERSITY

H.Sc -

Don Bosco Matric Hr Sec School

SSLC -

Don Bosco Matriculation School
Anthony ChristopherRaj A