Anthony Rhytham Bagh
Retail Store Manager
Kolkata,WB
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Store Manager
Bluestone
12.2024 - Current
- Key responsibilities at Bluestone:
- 35% sales growth and a 25% increase in NPS response percentage.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Drive sales growth through effective upselling, marketing, and customer engagement.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
Store Manager
Lenskart.com
03.2022 - 12.2024
- Learning and Achievement at Lenskart.
- At Lenskart, I have an incredible learning experience. Working across COCO and mall stores allowed me to develop a well-rounded skill set and contribute meaningfully to each location.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Problem-solving: Handled diverse customer issues and operational challenges unique to each store, sharpening my ability to deliver quick solutions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Leadership: Led efforts to increase sales performance and customer satisfaction while managing the day-to-day operations.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Store Manager
Reliance Retail
08.2021 - 03.2022
- As a Store Manager at Reliance Smart Point, I was responsible for leading the store team to achieve business objectives, driving sales growth, and maintaining high standards of customer satisfaction, quality, and safety.
- Managed inventory control, cash control, and store opening and closing procedures.
- Drive sales growth through effective merchandising, marketing, and customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Assistant Restaurant Manager
Mc Donald's India (CPRL)
09.2018 - 07.2021
- As an Assistant Restaurant Manager at McDonald's, I have a key role in supporting the Restaurant Manager in leading the team to achieve business objectives. I was responsible for managing restaurant operations, driving sales growth, and maintaining high standards of customer satisfaction, quality, and safety.
- Support the restaurant manager in leading the team to achieve business objectives.
- Manage restaurant operations, including front of house, back of house.
- Drive sales growth through effective upselling, marketing, and customer engagement.
- Maintain high standards of customer satisfaction, quality, and safety.
- Manage inventory, labor, and cash handling processes.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Analyze sales data and implement strategies to drive growth.
- Maintain a clean, safe, and welcoming environment for customers and employees.
Education
BSc in Hospitality and Hotel Administration (IHM) - Hotel Management
NITHM
Hyderabad, India 04.2001 -
High Secondary Education (ISC) - Commerce
St Paul's Mission School
Kolkata, India05.2015
Secondary Education - ICSE
St Mary's School
Kolkata, India03.2013
Skills
Customer service management
Disclaimer
The information contained in this CV is accurate and true to the best of my knowledge. Kolkata
Timeline
Store Manager
Bluestone
12.2024 - Current
Store Manager
Lenskart.com
03.2022 - 12.2024
Store Manager
Reliance Retail
08.2021 - 03.2022
Assistant Restaurant Manager
Mc Donald's India (CPRL)
09.2018 - 07.2021
BSc in Hospitality and Hotel Administration (IHM) - Hotel Management
NITHM
04.2001 -
High Secondary Education (ISC) - Commerce
St Paul's Mission School
Secondary Education - ICSE
St Mary's School
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