Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Antim Dubey

Antim Dubey

Indore

Summary

Dynamic team leader with a proven track record in performance monitoring, effective delegation, and member motivation. Expertise in managing daily operations and fostering clear communication within teams. Committed to identifying organizational needs and delivering innovative solutions that drive success.

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

5
5
years of professional experience

Work History

Team Leader

Taskus
Indore
08.2024 - 08.2025
  • Worked closely with human resources to support employee management and organizational planning.
  • Conducted regular performance reviews to assess individual team member progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Coordinated workflow among team members to enhance operational efficiency.
  • Led daily team meetings to ensure clear communication and project alignment.
  • Trained new employees on company policies and best practices for service delivery.
  • Fostered a collaborative team environment through open communication and feedback sessions.

Customer Service Teammate

Taskus
Indore
06.2021 - 07.2024
  • Responded promptly to customer inquiries via phone, email or chat.
  • Mentored junior team members and managed employee relationships.
  • Reviewed customer accounts for suspicious activity and initiated alerts.
  • Communicated findings to stakeholders to inform strategic decisions against fraud risks.
  • Assessed customer and client data to detect potential fraud risks.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Analyzed transaction patterns to identify potential fraud indicators.
  • Conducted thorough customer due diligence and KYC documentation reviews.
  • Analyzed client data to identify potential risks and compliance issues.

Seller Support Associate

Teleperformance
Indore
06.2020 - 06.2021
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained positive, professional demeanor by portraying company in positive light.
  • Responded quickly to escalated customer issues within established SLA's.
  • Trained new hires on company procedures for handling customer inquiries.

Education

Master of Science - Computer Science

Bhopal School of Social Science
Bhopal
05-2019

Bachelor of Science - PCM

Govt KN College
Damoh
03-2017

Skills

  • Performance management
  • Team building
  • Employee training
  • Workflow coordination
  • Fraud analysis
  • Customer service
  • Conflict resolution
  • Time management
  • Motivational leadership
  • Relationship building
  • Mentoring
  • Flexible schedule
  • Expectation setting
  • Leadership
  • Attention to detail
  • Coaching

Languages

English and Hindi

Timeline

Team Leader

Taskus
08.2024 - 08.2025

Customer Service Teammate

Taskus
06.2021 - 07.2024

Seller Support Associate

Teleperformance
06.2020 - 06.2021

Master of Science - Computer Science

Bhopal School of Social Science

Bachelor of Science - PCM

Govt KN College

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Antim Dubey