Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anto Felix

Anto Felix

Chennai

Summary

Results-driven Sr. Application Operations Engineer at GE, adept in video conferencing management and cloud instance monitoring. Proven track record in enhancing endpoint compliance and delivering exceptional technical support. Skilled in Microsoft Teams administration, Network Management, Telephony management ensuring seamless operations across diverse platforms while fostering collaboration and efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sr. Application Operations Engineer -Video

GE
Chennai
11.2016 - Current
  • Manage operations for Microsoft Teams Video, Pexip, Cisco Telepresence, and Alcatel IP Telephony.
  • Monitoring and maintenance of MS Azure, Pexip, SharePoint, and LogMeIn cloud instances.
  • Execute the setup of various MS Teams compatible video devices, including Crestron, Lenovo, Logitech, Cisco, and digital signage devices.
  • Monitor and control MS Teams endpoint compliance in Intune, and apply endpoint security patches and exceptions.
  • Testing the new Teams app version with its new features and mass rollout through Tanium.
  • Teams video call quality root cause analysis with MSFT and endpoint OEMs.
  • Endpoint license management from Azure.
  • Asset management in SNOW, and password management in CyberArk.
  • Performing Pexip health check and certificate renewals.
  • Support on Telepresence 250 and MTR rooms 1,200.
  • Skype PCR monitoring by analyzing CQDA reports.
  • Support on the Alcatel voice platform for 1,500 users.

Network and Telephony Specialist

Alstom T&D India Limited
Chennai
06.2012 - 10.2016
  • Managing the network infrastructure of Alstom.
  • Analyzing technical and performance reports for WAN.
  • SLA review every month with the provider.
  • Support on smartphones.
  • Alcatel telephony support for 12 sites.
  • Cost control on mobile lines through the Anatole system.
  • Video conference support for all locations.
  • Asset management and contract management.

Network Specialist

Area T&D India Limited
New Delhi
05.2005 - 05.2012
  • Managing the network infrastructure
  • Support on smartphones.
  • Video conference support for all sites.
  • Handling new infrastructure projects and driving all the team members by providing technical support to them.
  • Analyzing the performance report for WAN.
  • Maintaining the existing 35 WAN links and commissioning new MPLS.

Customer Support Executive

Wipro Infotech
Chennai
07.2004 - 05.2005
  • I worked as a residence engineer at Alstom Limited under the FMS contract.
  • Supported all end users for application and computer support.

Customer Support Executive

Skylark Information Technology
Chennai
05.2003 - 07.2004
  • IT Support resident Engineer at ITC Limited.
  • IT Support resident engineer at Hindustan Motors.
  • Supporting all end users for their application and computer support.

Education

Bachelor of Engineering - Electrical And Electronics

Adhiparasakthi Engineering College
Melmaruvathur, Madras University
04-2002

Skills

  • Video conferencing management
  • Microsoft Teams administration
  • Cloud instance monitoring
  • Endpoint compliance control
  • Technical support
  • Network infrastructure management

Certification

  • Cisco Certified Network Associate.
  • 35 Hrs of PMP training completed.

Timeline

Sr. Application Operations Engineer -Video

GE
11.2016 - Current

Network and Telephony Specialist

Alstom T&D India Limited
06.2012 - 10.2016

Network Specialist

Area T&D India Limited
05.2005 - 05.2012

Customer Support Executive

Wipro Infotech
07.2004 - 05.2005

Customer Support Executive

Skylark Information Technology
05.2003 - 07.2004

Bachelor of Engineering - Electrical And Electronics

Adhiparasakthi Engineering College

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